Dwayne Lane's Skagit Ford Service Department

Very easy to schedule a oil change appointment online. I was taken care of on my appointment everything was easy quick and smooth.
Jan 21st, 2024

We had a HORRIBLE experience. Ordered parts in advance - even rescheduled my appointment to accommodate a back order - spent two hours waiting on my truck only to learn they never even started the service: they had given my parts to someone else. No apologies. No explanation. I would absolutely not return under any circumstances.
Aug 15th, 2023

We dropped our truck off for recall work and was told it would only take one day. 3 days later, we found out our service person was out on a personal emergency and no work had been performed. When talked to manager, was told they are short staffed and had no reason why no one else took over the accounts. She then scheduled another appointment and arraigned for the truck to be picked up at our home, serviced, and brought back but the day before they called to cancel with no explanation and wanted to schedule out another month. WE WILL NO LONGER DEAL WITH THE PLACE. Customer service is not their priority.
Jun 5th, 2023

Zero stars if I could. Took our 2016 Expedition in for recall repairs. We asked them to quote repairing the seat heaters. They responded with a LONG list of other things that 'needed' to be done. At the time I gave the go-ahead on most as I didn't want to deal with replacing suspension & drivetrain components in the weather myself. We did not receive a service loaner, and had VERY little communication unless I was persistent about reaching out to them. Supposedly the seat heaters were repaired, we paid $800 for that work, although they didn't work when we picked it up. After weeks of trying to get in contact with them, I was able to drop the truck back off, and get a service loaner. I was quoted an additional $1500 to fix the seats, and when I asked about the work that was already done, and what parts availability were like over a week ago, have not heard back. I've texted and called every day they are open with no response. I understand being short staffed, but having spent over $4K initially, to receive no communication since dropping the vehicle off again, I am at the end of my rope. I'm hoping to warn others and possibly get some resolution for myself. Planning on picking up our truck when I have time off work at the end of the week.
Dec 28th, 2023

Scheduled an appointment for oil change online, mentioned needing check engine light diagnosed, checked the box to request a call. Tried several times to call, no one would answer, no one called. Brought car in, and associate checking me in was more interested in getting me to buy additional unnecessary maintenance services on a 2500 mile car. After service, check engine light not addressed. Actually had to ask if they checked the light when they didnt mention it when asking for payment. Only at time of payment was I informed they wouldnt even try to diagnose the check engine light. Would not have had oil change performed if I had known you werent going to address the main issue I drove over an hour for. Wont be back. Ill go to the closet dealer who doesnt offer online scheduling but at least answers and returns phone calls. Service: Oil change
Jun 1st, 2023