Reality Homes - Burlington - Model Home

Friendly staff and very helpful!
Aug 22nd, 2023

May 21st, 2023

Jan 2nd, 2022

Did you know it's ILLEGAL to bar your customers from leaving a negative, but HONEST review? You probably didn't because you are so out of touch with your customers. This company is a complete joke, their staff will not return your calls/email/voicemails for weeks. Do not make the same mistake I did when choosing your builder on price. Reality has prices increases at least twice per year. Pam, the lady who signed us up in January told me to come in before they had their first increase of 2021. But she knew eventually I'd be subject to this as I informed her permits were taking 4 months and their price lock is only good for 120 days. They never started on my project, they gave me a house plan with regular foundation walls knowing that my lot sloped at least 10' downward. They went back and re-did it two additional times and then finally were ready. Oh, but not before they blamed me for the site challenges and told me they couldn't start unless I agree to their second increase. They are still holding over 100K of my funds as of the date of this review. I requested to cancel in April mind you. Do yourself a favor, go ANYWHERE else but here. The mental and emotional anguish I have been put through at the hands of this company is not something I would ever want any of you to go through.
Mar 2nd, 2023

Update: Our home has been completed, currently living in it, and is absolutely incredible and beautiful! Thank you so much Reality homes! We are currently having our home built by Reality Homes. Currently are very pleased how it's coming together updates through the owners portal have been very helpful, and they have continued to assist with any issues that might or may have arise and I see the results along the way. Pamela has been incredible from the moment we signed to throughout the process of us picking out our finishes. We came into this build probably during the worst time during COVID. With that said yes there were price increases due to COVID, we had different project managers, and communication could be a bit better, but overall everything was given to us and known beforehand, 120 day lock, possible additional foundation cost, site readiness, etc., plus the knowledge of homeowner responsibilities work on our part which is a small price to have a home of our own. My family were never on a deadline or timeline to move going through the VA one time loan construction program. We are extremely thankful as our home completion is set Dec this year. A BIG Thank You to Pamela and everyone on the team helping build our home, not house, but Our Home. We never thought this would be possible, but our lender and Reality Homes have made it like they said a REALITY!
Jul 29th, 2022