Bank of America (with Drive-thru ATM)

Was served extremely quickly. I had a unique problem with my Alaska BOA credit card When teller at window didn't have the tools to resolve she summoned bank manager to provide full attention and went out of her way to take care of me. I know this branch is way better then the reviewer stars reflect. It's just that the few that had a poor experience are more apt to leave a poor review than the hundreds that get phenomenal drive every day!
Feb 18th, 2024

Cashing a check written out of that branch charges $8 to cash a check. You wonder why people think so bad of Bank of America. The response is open an account here and we will waive the fee. NOPE. I wouldn't bank with these crooks.
Jan 18th, 2024

worst bank ever and the people suck.
Dec 20th, 2023

Visited the burlington wa. branch at approx. 11:15 am 9-5-23. Entered the bank and got in line. I noticed that there is a business account sign over the station to the left of the door. A post and barrier line devided the business account line from the other line. There was a person being helped under the business accout sign, I step out of line and moved over to behind that person. Once the teller was finished with that person I moved up to the counter. I was informed that there was only one line today and I would have to get back in the other line. I stated that I was there to make a deposit in my business account. The teller once again said they were only doing 1 line. There are several other teller windows that do not have the business account sign over them that they could be using instead. I ended up with this teller once I got to the head of the line. I stated my displeasure with the situation and was met with a obvious I don't care look. Once again Bank of America has proven that customer service is not a priority.
Aug 29th, 2023

So I called BofA online to find out what was needed to get my last name changed on my CC. Gathering info I head to Burlington, the teller checks with two others and they agree I have required documents but I'd have to wait until one of them was available to help me. After waiting 20 min they escort me to a cubicle, only to tell me that I don't have the required documents needed, WTHeck?!?! Why didn't they just say that from the get go?!?! 1.5 hours wasted, I called the online number back and said they ALL need to get the required info needed from the get go. (When I told the teller this she said " they don't work in the branch!") Doesn't anyone know how to do their job?!?! No wonder the ratings are so low. Another very unhappy customer! Thankfully, I do not nor will ever bank with BOA due this experience. I wish Alaska Airlines didn't use them
Jul 25th, 2023