SERVPRO of Central Kitsap County

My clean up crew was compassionate (they came to help after my husband died at home in bed.) They were prompt and kind, and thorough. Thank you Christopher and Josh.
Oct 26th, 2023

Christopher did a wonderful job. Very knowledgeable and professional. Very happy with my service.
Oct 18th, 2023

After contactor above my condo unit caused two ceiling leaks..I was at a loss of what to do. SERVPRO was a lifesaver! Prompt. Professional and so reassuring! Would recommend to everyone! Services: Mold inspection, Flood cleanup
Sep 27th, 2023

If youre thinking of doing business with this company, run away. Overall my experience with the Bremerton ServPro office has been filled with lies, incompetence, and legitimate fraud that Ive retained all proof of. Only after several weeks of my going through their screwed up invoices to find all of the inaccuracies and lies and explain to them each and everything wrong with their books did I finally go from owing them $700 to them refunding me $98. I would never recommend anyone do business with this company. The Short Story: We originally called Servpro when my washing machine overflowed and flooded my downstairs. Their mitigation team came out promptly and took care of all the damage professionally. Unfortunately that was where the happy customer experience ended. During the process of scheduling our reconstruction, the bid suddenly jumped from $10k to $16k and no one from ServPro could explain where the extra $6k came from. Because of that we told ServPro we no longer desired to work with them and would like a refund of the 50% wed paid up front, about $5500. As the only work ServPro actually completed was a couple hundred bucks work of insulation in our crawl space, we expected most of that deposit back. They then sent us an invoice that WE OWED THEM $700 on top of the $5500 wed already paid when they had completed none of the work. The Incompetence: We ultimately did purchase the flooring materials through them so that was $5k of our deposit. The bid from the flooring company was $4600 for materials + tax for a total just over $5k. That $5k was then added to the ServPro bid + tax of over $400. So now Im paying almost $1k tax on $4600 in materials. I had to email them and inform them they were charging tax twice and ask them to correct that as issue number 1. The Lies: After we hired another company to replace ductwork in our crawlspace, ServPro included $280 in duct work on their final invoice. I had to email them to inform them they didnt do that work so they needed to remove the item from our invoice. The Fraud: After multiple emails back and forth about the above issues, they ultimately removed the extra tax and the ductwork they didnt perform, yet my bill was almost no different. I had to email back and forth several more times to finally figure out that they adjusted overhead and profit from $57 overhead and $57 profit, to $267 overhead and $267 profit. So while they removed almost $700 in false charges, they then added back in $420 in O&P to try to hide the money where it wouldnt show up. This O&P wasnt on ANY of the previous invoices, only after all the other charges came off did the O&P go up that high. Literally the definition of fraud. Bottom line, when they realized I wasnt going to pay them $700 that wasnt owed to them, they started hiding money in other places of the invoice hoping I wouldnt notice. I cant imagine how this company is still in business.
Jan 14th, 2024

I started off with a positive notes for this company,. I came home to find out my basement was flooded. Didn't know who or what to do, we quickly did a quick search and found them online. We called them and they showed up within 2 hours. When the crew arrived they knew exactly and explained to us all the details. They finished pumping the water out of our carpet and left us with the dehumidifier and told us they will returned to cut off our dry wall so that we don't have mold growing up the walls. After they left w our basement continued to be soaking wet again. We still can't figure out where the water was coming from. Whatever the case we contact them again and asking when they will be coming back to complete the job. They came in the next day, doing the same thing again and this time we asked them to remove the carpet. It's cooked. They completed the job and we asked the manager to give us a quote on drywall removal. They left us the dehumidifier and said they will be contacting us with the quote. The next day come, no email no phone calls. After waiting for 3 days we heard nothing. I called the office amd and asked what's the status on the project. No one seemed to know what I was talking about so they took down all my info. But they did send someone to remove the dehumidifier like I asked to. A worker showed up and picked it up and I asked if he could tell me when they were coming back demo the wall. He said he didn't know cos that was not his job. More days gone by we still didn't hear anything. , not even a bill. So at this point we had to find a different company to do the demo. At this point it was almost 2 weeks since the flood. Removing the walls just to find out mold continues to grow higher up the walls. Now they starting to send us bills. Good start but horrible ending. Felt like we got punched in the stomach twice. I can not justify this action. Whatever the reasons they have we need someone to explain to us why. It's bad enough that we have a damaged home, now our mental is hopeless.
Dec 12th, 2023