Stop Drop & Clean

I have worked with Stop, Drop, and Clean as a property manager for 3 years now, and they are unbelievably kind and hard-working. They complete jobs efficiently, stand behind their work, and accommodate the urgency required by unit turns. They are very flexible and consistently professional. Nicole and Derek will take good care of you!
Feb 11th, 2021

Dec 19th, 2020

Does not pay employees on time. Paychecks are declined at bank due to lack of funds in employer's account. Inconsistent schedule. Supplies are rarely on hand get the job done. Employees are told to take shortcuts with accounts. There is no solid communication at. all. 0/10 recommended
May 23rd, 2020

I needed a move-out cleaning on next-day notice, and when searching I found that many cleaning companies in Bellingham don't really have a mechanism for communicating an urgent need. I called about ten places and most of them went straight to voicemail. Stop Drop & Clean went to voicemail too, but their online work request form listed 1-day and 2-day needs as selectable options, so I figured I had a good chance of getting the cleaning done in time. The form was great, because it gave me the expectation that I would be replied to promptly. Nicole (the co-owner) indeed got back to me very quickly, and we had an appointment set up. The next morning, two of the SDC crew (Gracie and I think the other one was named Lindsay) showed up right on-time, and texted me (as I had requested) so that I could go over to the property and let them in. They texted me again before they finished (so that I could come back, inspect their work, and lock the place up), and they ended up running a little late on their estimate, but when they were ready I came in and they had done an OUTSTANDING job. Everything was spotless. I was very impressed. I approved the work and gave them a tip. I got the impression that people don't tip them often. Please, folks, if somebody sweats for you, offer them a tip! Working-class folks work very hard! Then I drove down to the SDC corporate office to pay my bill. I met the general manager Derek, and the price turned out to be very reasonable, especially given the short notice. I was very pleased with the whole process. If I had to name any ways my experience with SDC could have been improved, it's two things: 1) I didn't know what I would be paying until I actually showed up to pay my bill. Nicole had me name a maximum price during the initial e-mail, and instead I gave her an estimate of what I imagined it would cost, which she agreed with. And that's what it ended up costing, more or less exactly. But I'm always a little nervous when I'm doing business with a company for the first time and I'm not told up front what I'll be paying in terms of the hourly rate and any special fees. They seemed quite trustworthy, so I went with my gut, and it turned out to be a good bet. 2) It took an extra day for me to get a receipt / invoice, even though I had requested one when I paid. Honestly, that's probably my only complaint from the whole process, but it's not enough to knock off a star from the rating. On the plus side, once the invoice showed up it was entirely accurate and included detailed descriptions of what was cleaned, and even featured pictures! Very professional, and helpful for my own bookkeeping purposes. Overall, SDC did outstanding work on extremely short notice. The price was completely fair. Nicole was prompt in her e-mails at every step. The cleaning crew were awesome and they really know their stuff. Derek and the office assistant were cool too. I highly recommend Stop Drop & Clean, especially if you have a short-notice need!
Mar 15th, 2020

Great service very nice people and down to earth they show up on time and took care of all the things I needed to be deep cleaned and did a great job and it didnt take them long at all I strongly recommend stop drop and clean I wouldnt use any other service
Oct 3rd, 2019