DeWaard & Bode

Absolutely fabulous customer service!
Apr 9th, 2024

We are pleased to recommend Dewaard & Bode for all your appliance needs. We had a very positive experience with Ralph, who helped us locate the refrigerator we were searching for, after we needed to replace our 23 year old model. They had it in the store and it was delivered right away. We loved it, but after a few days, we asked for a service call because of a loud whining noise. A tech came within the week but unfortunately couldnt find the source of the sound. After a few more visits, we asked to have the fridge replaced. Ralph was very patient and understanding, and ordered a new unit that we chose (different brand), while we were able to keep the original fridge until it arrived. The new unit arrived and wouldnt you know, it had an annoying rattle sound. A tech came out but couldnt determine the source of the noise. Later Mike Miller was sent and he didnt stop until he found it! After a quick fix, our kitchen/family room is peaceful again. And, we love the features of the new fridge! It has been great working with everyone from Dewaard and we highly recommend them.
Feb 14th, 2024

Service lady here is frustrating. Been having an ongoing issue showing that a previous homeowner bought a unit here. They cant find the records. Its not under my name. For several years i have a non-working oven. This lady has no cares for customers. It almost makes me want to stop doing biz here altogether. Owners please take note I asked for a supervisor and she claims she is it. I do support local business and have bought all of my appliances here for 2 homes in past 10 years. I do not feel valued as a customer by this lady.
Feb 4th, 2024

James from bham was awesome! He called beforehand, very efficient and very polite. He did a great job, professional and very informative!
Feb 4th, 2024

Weve had nothing but positive interactions with D&B. Great products and great service to back them up. But this time really raised the bar for high quality service. We have an extended warranty on our appliance meaning they dont make money on service calls at this point. I left a message on Tuesday morning and the call was returned within a few hours and we were scheduled for the next day. The woman I spoke with was pleasant, professional and knowledgeable. She gave a quick and thorough explanation of what to expect including the name of our repair person. Something I appreciate knowing ahead of time. Everything unfolded exactly as described. James S. is one of the best if not the best repair person Ive interacted with. Professional and personable, he got in and got to work assessing the situation while keeping me informed about what he was seeing and the repairs involved and the timeline. I greatly appreciated him and his work. He was efficient, thorough and friendly all at the same time. Not always easy to do. And as an added bonus he was amazing with our dog.
Jan 18th, 2024