Tory Burch

I'm quite fond of buying gifts from this establishment because of the excellent quality of their products. However, my experience with their online customer service has led me to give them a 1-star rating. Despite opting for next-day delivery at the time of purchase, my order was delayed. Unfortunately, the customer service team did not offer to refund the additional fees I incurred for next-day shipping. While I recommend shopping in-store, I would advise against making purchases online due to the poor customer service experience I encountered.
Apr 10th, 2024

The sales here are not trained well. I brought two pairs of shoes in front of a sales and asked her what their differences are. She just said, they are different color (one is pink and one is black). I almost rolled my eyes. I told her, they are different materials (one is leather and one is not). Then, she said, oh, let me ask another sales. Then, the other sales replied, one is leather, one is not. I explained that I bought other Tory Burch shoes as well, if they are not the mini ballet leather one, they will scratch my feet. I want to know what their real differences are, but they couldn't answer, just said, leather is smoother. Honestly, Tory Burch's products varied from hundreds to thousand dollars. It's kind of a luxury brand, and I'm truly disappointed with the staff's working attitude and their product knowledge.
Feb 25th, 2024

Dec 12th, 2023

The person who was there to help named GENI had terrible service. The first time I came in he treated me in a very bad way. I didn't want to say anything to him at that moment because I thought he was having a bad day but I came back 8 days later when I came in I smiled and Greetings, when he looked at my profile, his attitude was different. I think he doesn't like Hispanic people. He feels rejected, so I won't return to that place.
Sep 20th, 2023

Aug 23rd, 2023