Verizon

Came in because my SIM card stopped working after dropping my phone. They quickly switched me over to an eSIM and I was on my way.
Mar 16th, 2024

Mar 13th, 2024

Very attentive And they get to you right away. I didn't have a problem with the small Waiting time
Jan 19th, 2024

Jan 6th, 2024

4/18 I start a new plan on Verizons website, I select the option to pick up in store. I arrive and am greeted with reluctance. I let the associate (Shawn) know I was there for a pick up and proceeded to give him my id(which had a punch in it) he spends about 30 minutes setting me up and texting on his phone, he then precedes to tell me he would have to call his manager due to the punch on the top corner of my ID. I totally understand and wait for another 30-40 minutes for him to come back and ask me some detailed questions. After answering he tells me he cannot serve me due to company policy, So I pull up my version welcome email and show him that he should be able to accept my Id OR QR code(per Verizon). he then tells me he flagged my account told me I was acting suspicious and said they would not serve me. As an honest person with no criminal history I am absolutely appalled. I ask him why he cant use the QR code that the app says is sufficient. he then doubles down on acusing me of being fraudulent. then proceeded to call security on me. LOL. moral of the story, Im a calm collect customer and was mistreated the second I walked in. Not to mention the sales guy was rude the entire time and gave me the worst experience possible. I then decided to take my business down stairs to xfinity and now pay 40$ for unlimited talk text and data vs the 75 I would of been paying there. Do not go to this Verizon store if you value being treated with kindness. Update, I filled the resolution form out and nothing has happened/no contact has been made. Their response was a boar and pony show. This company and especially this location do not give a single care about any customer. I highly advise you go anywhere else
Jan 4th, 2024