Park Metro Apartments

Hi VyVy, Thank you for your feedback and for taking our call to apologize for the inconvenience. We are working diligently to correct our system issues with tours. We appreciate your time and hope we provided a positive resolution and we hope to see you schedule a new tour with us soon.Community ManagerPark Metro Management

Hi Ronak, Thank you for your updated review. To summarize our email communications, we sincerely apologize for the inconvenience that this outage has caused. We understand that the elevator outage is troublesome for our residents and it is important to note that the elevator is kept in compliance year-round. Repairs and replacements are not always preventable. We have taken all steps to ensure preventative maintenance is completed year-round. This outage is due to a severe weather issue that affected several buildings in the Bellevue area, according to our elevator company. When these unfortunate situations arise, we do not have control over the necessary processes. Repairs and replacements take time to complete, but they are done to keep the elevator compliant and safe for all residents and guests.We understand the inconvenience this may cause for everyone in the building, and we are actively exploring all available avenues to expedite this process. We have urged the elevator company to prioritize our repairs and explore any means possible to shorten the downtime beyond the initial estimate. We are committed to ensuring that the elevator is back up and running as soon as possible for the convenience and comfort of all residents.In response to these concerns, we have upgraded the frequency of our maintenance on the elevator and your older review updates mention the trash buildup that occurred last year, because of this, we opted out of our valet trash service contract. In addition, we have contracted people in the coming weeks to begin on painting all common areas, including but not limited to the lobby, hallways, and fitness center to make the community look and smell nice again! We are replacing the carpets in the hallways as well. Before Summer's end, we predict this project will be completed. We are doing everything in our power to continue to make Park Metro a place our tenants can love calling home.We recognize that clear communication is key in addressing resident concerns. To ensure transparency and keep residents informed, we have and will continue to provide regular updates on the progress of elevator repairs and other maintenance projects. Additionally, we encourage residents to reach out to us with any further concerns or questions they may have. Your feedback is invaluable in helping us improve our services and enhance the living experience for everyone in the community.Your Management TeamPark Metro Apartments

Hi Dotty, Thank you for sharing your positive experience and appreciate your feedback. Please know that we're always here to help with anything you need. Thank you again!Community ManagerPark Metro Management

Hi Einstein, and thank you for the five star review! We're absolutely delighted to hear of your positive experience and can't wait to share it with our entire team. Please know that we're always here to help with anything you need. Thank you again!Your Community Team