Victoria's Secret & PINK by Victoria's Secret

Needed a strapless bra but was not in store. So they ordered 2 day shipping. With free shipping to take care of us. Friendly and great customer service
Mar 8th, 2024

Absolutely loved Charlene, she was very nice and helpful in my purchase today.. also they are have a great sale, buy 2 items get 1 free and you can mix and match....
Mar 4th, 2024

Feb 17th, 2024

Feb 11th, 2024

I went into this Victorias Secret to buy a few items and saw a bra that I liked that wasnt available in my size. I decided to order it and get it shipped to my house when I went up to the cashier to buy my other items. I confirmed my size with the cashier about 3 times (she asked more than once) and paid for my items and left. The receipt showed the item and online order number, but not the size. When I got home I pulled up my email to look at the tracking info online and noticed that the store employee had ordered the wrong size. It had only been about two hours since the order had been placed, so I figured that I would just be able to reach out to customer service and have them update the size. Nope - despite the fact that the order hadnt shipped yet they said they couldnt do that. I then asked if it would be possible to just cancel the order if it hasnt shipped yet. No again. The customer service representative said that I would need to wait for the incorrect item to arrive at my house and then would have to take it back in to the store to return it myself despite the fact that it hasnt shipped yet and their employee was the one who entered the order in wrong in the first place. Be vary wary of ordering online items with a sales associate - if they mess up customer service wont help you fix it.
Mar 3rd, 2024