Kyle Van Santen - State Farm Insurance Agent

Have carried State Farm (SF) Insurance for almost 50 years-- home, autos, rentals, umbrella. Very few minor claims over that entire period-- broken windshield, bent fender, tree dropped on fence during storm, that sort of thing. All was good-- until some puke stole the catalytic converters from under my truck. State Farm's "claims department" clearly doesn't know what it's doing-- at all. A month after I brought the truck into the shop (local Toyota dealership) it's still there. Why? Because State Farm hasn't yet completely paid my zero deductible claim. First, SF lowballed their repair estimate without ever physically inspecting the damage; Second, SF specified aftermarket parts, which the shop could not make to fit or work; Third, SF could not tell me where I should take my truck for the MECHANICAL repair at the price SF was willing to pay. SF offered up a list of BODY SHOPS instead. Really? Yes really; Fourth, SF variously claims they mailed or electronically transferred-- without prior notice to anyone-- funds to the dealership.The Toyota dealer says they never received ANY funds from SF. Who to believe? At this point, no one! Latest: SF says they mailed ME a check on March 8th for the balance owed. The mailman has come and gone today (Monday, March 18th)-- no check. Must be coming from Zimbabwe. I can't say that any of this is agent Kyle's fault, but it certainly should be his problem and not just mine. I'm not a SF agent. As a SF customer I'm in no position to fix any of this. Apparently my job is to keep paying premiums, not make any claims and never complain. Right. No complaints here. FYI: "What do local State Farm agents do? Local State Farm agents represent the insurance company and serve as liaisons between State Farm and its policyholders. *** State Farm agents assist clients throughout the claims process in addition to selling insurance policies, and collaborate with the insurance companies to reach a fair and timely resolution." Would be nice if that were true. Unfortunately, in this case it's not.
Mar 18th, 2024

You and the others in your office deserve my appreciation for the patience & kindness you've extended to me while helping me through the loss of my brother I know I haven't been easy to deal with. You're all just great. Thank you so much for everything. I'm looking forward having you as my insurance agent.
Mar 6th, 2024

Peter Farr did a wonderful job explaining our options without pressuring us like many other agents tend to do. Peter was easy to work with and I highly recommend contacting him if you have questions.
Feb 24th, 2024

I was helped by Peter Farr in Kyles office. He is attentive, sincere, and knowledgeable about homeowners coverage. He gave us wise advice about maximizing our benefits. He also has a good business mind and is helping us think about what life insurance is best for us. I feel very confident that he has our best interests in mind.
Feb 16th, 2024

Had a chance to talk to Peter about possibly switch to State Farm for life insurance. Now that I have 3 young kids I want my mind to be at ease. Peter was professional and knowledgeable about what State Farm has to offer. Thank you Peter.
Feb 16th, 2024