Polo Ralph Lauren Factory Store

Marchelia Lee _{on Google}

Mar 25th, 2024

Visited this store on March 22 around 2pm. I bought a fleece top for myself. I come to the register to pay and the lady who was helping is very nice. She tried to get my phone number and my email, still couldnt find me on the system. I asks if my ID from the app works at all at this particular store in the outlet. She was not sure and called the blonde lady who has her hair up with an oversize claw clip and the first thing she asks me when I show her my Ralph Lauren ID thats someone else since there is my name on top of the barcode. She does not even asks if it was under my name. She assume that it was not mine right away without asking. I am a paying customer and able to pay for my things, I dont know why she said that without thinking. I told her that its me and she does not apologize. She said oh it will not work on this store, you can give us your phone number and email the register lady quickly tell her that she has my email and phon number already when she tried to search for my info in their system. The blonde lady just asked you do have american phone number right I responded yes and left . She was not apologetic at all. I dont know what kind of manager/ assistant manager or even a team lead that does not have manners or is she just racist? If she is a manager or assistant manager of the store since I saw her order the employees what to do. She need to have another training on how to treat an customers despite their races and what they look like. She has multiracial employees and I dont know why she treated me any differently than any other Canadians who buys clothes from this store.

Joon Lee _{on Google}

Dec 30th, 2023

There is a woman named "Key" who works at a polo store... She behaves so badly... I looked at her clothes and just left. It looks like she has a cast on her right foot... I don't know if it's her strength, but her behavior towards customers. I'm really angry. I don't know why they hire people like this to do their work. I work in the service industry... I come to this store often, but I never want to go again.

Fresh Prints _{on Google}

Dec 10th, 2023

Came in shopping keyarri helped me and she was so amazing ! Had a great personality! Made sure I got what I was looking for. She went above & beyond ! Shes a great employee! Hope to see her next time I visit!

Demetrius Warnsley _{on Google}

Nov 15th, 2023

Used my coupons