LaVergne's Plumbing & Heating

Chamber Rating

Verified Member
4.7 - (114 reviews)
103
2
0
2
7
Read Our 114 Reviews

Chamber Rating

Verified Member
4.7 - (114 reviews)
103
2
0
2
7
  • merrill ringold

    These guys were great! Professional and went the extra mile to help. Brian and his partner were fast and efficient. Thanks
    Apr 7th, 2024

  • Denise Letellier

    As always, great service!
    Apr 7th, 2024

  • Trish Schumacher

    Outstanding service stayed with the project until the source was discovered.
    Apr 2nd, 2024

  • HELEN ALLAN

    Prompt capable and superlative Thankyou
    Mar 28th, 2024

  • Bob Engel

    Very bad experience. Called for a clogged drain and they left my house with a clogged drain. Tried to get a hold of management to resolve the issue but they would not put me through. There was no path forward with them to get the issue quickly resolved so I called out another provider who snaked the drain and got me flowing again in less than an hour. Got very shady vibes by how the admins handled the situationcustomer service seemed to go out the window the second an issue came up. Still have not been able to connect with management on this issue. Edit for the below comment: I did leave because it was stated the work was almost completed. Told plumber to call ME if anything was needed. Plumber then put my girlfriend in a high-pressure sales situation to replace all plumbing in my house instead of calling and offering to get me flowing again. She told him MULTIPLE times to call me about this but he kept hitting her with this sales pitch. He did eventually call me after my girlfriend went out to his truck and told him to call before he left. He was already packed up and didn't give me the option to snake the drain until I pressed him for that solution. When he admitted that was an option, he didn't offer to complete that service same day while he was onsite. Owner has recordings of that call and clearly has no intention of accepting any accountability to that effect.
    Mar 27th, 2024

Read Our 114 Reviews

About
LaVergne's Plumbing & Heating

LaVergne's Plumbing & Heating is located at 2022 I Ave in Anacortes, Washington 98221. LaVergne's Plumbing & Heating can be contacted via phone at (360) 739-7781 for pricing, hours and directions.

Contact Info

Questions & Answers

Q What is the phone number for LaVergne's Plumbing & Heating?

A The phone number for LaVergne's Plumbing & Heating is: (360) 739-7781.


Q Where is LaVergne's Plumbing & Heating located?

A LaVergne's Plumbing & Heating is located at 2022 I Ave, Anacortes, Washington 98221


Q How is LaVergne's Plumbing & Heating rated?

A LaVergne's Plumbing & Heating has a 4.7 Star Rating from 114 reviewers.

Ratings and Reviews
LaVergne's Plumbing & Heating

Overall Rating

Overall Rating
( 114 Reviews )
103
2
0
2
7
Write a Review

merrill ringold on Google

image These guys were great! Professional and went the extra mile to help. Brian and his partner were fast and efficient. Thanks

Business Response on Google Apr 7th, 2024
Hi Merrill, thank you for the wonderful review! We are thrilled that Brian and his partner were able to provide the stellar service you deserve. We strive to ensure that all of our clients receive the highest quality of service and are so glad that was the case with you. We appreciate your feedback and look forward to serving you again in the future. Thanks again for choosing LaVergne's Plumbing & Heating!

Denise Letellier on Google

image As always, great service!

Business Response on Google Apr 7th, 2024
Hi Denise,Thank you so much for leaving a 5-star review of LaVergne's Plumbing & Heating! We are thrilled to hear about the excellent service you have received. We appreciate your kind words and recognize that your continued support is invaluable to our business. Thank you for choosing us, and we hope to serve you and your family again soon.Kind regards,LaVergne's Plumbing & Heating Team

Trish Schumacher on Google

image Outstanding service stayed with the project until the source was discovered.

Business Response on Google Apr 2nd, 2024
Hi Trish, Thank you so much for taking the time to leave us this 5-star review! We are so excited to hear that you were pleased with the way we handled the project and that we stayed with it until the source was discovered. We really appreciate your high rating and kind words! Thank you for being a valued customer of LaVergne's Plumbing & Heating. If you ever need anything in the future please don't hesitate to reach out to us. Thanks again, LaVergne's Plumbing & Heating

HELEN ALLAN on Google

image Prompt capable and superlative
Thankyou

Business Response on Google Apr 1st, 2024
Helen for your fantastic review! We really appreciate you taking the time to share your experience with us and will continue to work hard to ensure our service remains prompt, capable, and superlative. Thank you for choosing LaVergne's Plumbing & Heating!

Bob Engel on Google

image Very bad experience. Called for a clogged drain and they left my house with a clogged drain. Tried to get a hold of management to resolve the issue but they would not put me through. There was no path forward with them to get the issue quickly resolved so I called out another provider who snaked the drain and got me flowing again in less than an hour. Got very shady vibes by how the admins handled the situationcustomer service seemed to go out the window the second an issue came up. Still have not been able to connect with management on this issue.
Edit for the below comment: I did leave because it was stated the work was almost completed. Told plumber to call ME if anything was needed. Plumber then put my girlfriend in a high-pressure sales situation to replace all plumbing in my house instead of calling and offering to get me flowing again. She told him MULTIPLE times to call me about this but he kept hitting her with this sales pitch. He did eventually call me after my girlfriend went out to his truck and told him to call before he left. He was already packed up and didn't give me the option to snake the drain until I pressed him for that solution. When he admitted that was an option, he didn't offer to complete that service same day while he was onsite. Owner has recordings of that call and clearly has no intention of accepting any accountability to that effect.

Business Response on Google Mar 28th, 2024
Bob,First and foremost, we want to extend our sincerest apologies for the frustration and inconvenience you experienced. It's clear from your feedback that we missed the mark on recognizing that we are not a good fit as a plumbing service company for you. While still trying to deliver the high-quality service we strive for, and for that, we are truly sorry!Regarding the situation, it's important to us that we clarify a few key points. On the day of your appointment, the you had indeed left the property, and we were informed that the decision-maker present was not able to make a definitive decision regarding how to proceed. In an effort to maintain clear communication, our technician reached out before leaving the jobsite, and we understood you needed some time to think about your options, especially given your upcoming travel plans.We acknowledge your urgency, though it seems there was a misunderstanding about the nature of the emergency. We were under the impression that the main concern was timing due to your departure four days later, which may have led to some confusion about the immediacy of your needs.After you decided to seek assistance elsewhere, we noticed the extensive outreach across social media and other platforms. While we recognize this was a stressful time, we regret that we or just are not the right fit for you.Your review has provided us with valuable insights into where we can improve, particularly in how we manage expectations and communications during services.Thank you for taking the time to share your experience, and we wish you all the best.Sincerely,Mike (The service manager)Mirna (Office manager and Owner)The two people that you talked to when you called in the same day!

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Overall Rating

Overall Rating
( 114 Reviews )
103
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0
2
7

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