Optum - Island Internal Medicine

For profit enterprises, not good if you don't have insurance.
Feb 20th, 2024

We have gone to Island Internal Medicine for more than 20 years. Since Everett Clinic took them over it's horrible. Wait weeks and months for a visit. Yesterday my husband, who is sick, showed up for an appointment he'd waited for weeks for, and had been canceled once already by the clinic. AS HE STOOD THERE THEY CANCELLED HIS APPOINTMENT!!! They said they no longer take his insurance! They knew his insurance as he's used it there for years. They didn't bother to tell us they stopped taking his insurance. He signed a waiver to pay out of pocket but they still canceled his appointment! They can't keep PAs on staff so it's someone new quite often. So, his appointment yesterday would have been a "new intake" visit because of their need to assign him another PA, and charge him $495 for the visit! There are over 20 years of chart notes available for any new provider to review before seeing him. He did not ask for a new provider so why should we pay for a new one? It seems like a racket to get extra money. It also seems like there should be a review into why they have so many PAs leaving. It's a problem that's being passed down to the patients. A new intake visit is not normally one that addresses problems. He needed to be seen for problems. The management was notified to contact me about this but guess what? No call!! Surprise! Looking for new healthcare provider is causing needless delay in getting the help my husband desperately needs. Thanks Everett Clinic soon to be Optum. (I'd change my name too so people will be confused as to who you are!
Dec 20th, 2023

The check in desk staff was super friendly and commuted kindly. The med assistant was clearly a hard worker and very thorough. And my PAC was also very thorough and kind. Taking care of things for me that I had no idea needed to be addressed. I love having access to this kind of care on the island (away from where I work) and think it's a great facility.
Jul 13th, 2023

The receptionist plays a big initial part in making someone feel at ease and recently the person they have has been kind and receptive. Medical staff has been professional, and I'm grateful to have this clinic locally and really appreciate the work the team does.
Sep 24th, 2022

Normally I dont review things like medical clinics but I was very disappointed with this office and the supervisor has not returned calls to hear my concerns despite several messages. Most staff were great but the doctor I had was not good and borderline unethical. Aside from the jeans and a tee shirt which just caught me off guard (normally expect a doctor to dress nicer than the patient), I was very disappointed in the lack of bedside manner. In fact, this annual physical was so brief (incomplete) when he walked out of the office without so much as a thank you good bye or have a nice day, I wasnt sure if he was coming back to finish. So when I reviewed the charts/notes after my visit, and his comments indicated he performed exams that he simply did not perform I was pretty shocked and disappointed. Time to find a new doctor.
Jul 2nd, 2022