Zumiez

Stopped in on vacation to check out some new shoes. Found a pair I liked in store. But then my bf had his half cab blue with gum so I wanted to see if they had it not in half cab. They didnt have in store we ended up instead of me walking away with a pair that I liked decent enough for them to become my new pair, she recommended me to order the ones that I really wanted to send to my house from the store. I debated and finally said thats what Ill do. The information that was entered for our home address was incorrect and I didnt catch until we arrived home and I got an email for another order we purchased on a different slip! I got the confirmation and realized Virgina and my state I live in together. I called the store and informed them. They had to call the main that helps assist with packing etc of orders! No answer so I did get an update from the manager super cool! Also assistant called me and gave me another update! Then an email was sent and still not answered so I was given another call for me to try. I called and I got a hold of someone not very much help from the shipping department. I dont like leaving bad reviews, or even half way there. This is where the catch is my shoes arrived today before the other order that was just in Orlando the other day as well. It was my shoes not my boxers that we had ordered! Opened the box to find out they are not the correct show. I got a black pair with gum trim. So much for the pair I really wanted. I did this on vacation and get home to return to work tomorrow and now I have to go fish at two of our locations. Knowing I still wont end up with the correct shoe as I checked already all style design in color I was supposed to get really wanted are out of stock! Best recommendation for a costumer point: I believe small distractions in between and to triple check data entry triple!
Dec 9th, 2023

Hailey was amazing! Helped my son with discounts and deals. Great customer service.
Oct 10th, 2023

PLEASE READ!! tldr-racist/classist zumiez employees treat me and my sister like garbage- Unbelievable experience here. My sister and I come into zumiez one weekday night to look around and end up picking out a few things each to try on. The employees are all messing around at the register not helping us at all. After waiting maybe five minutes for them to notice us needing a changing room, we finally get one. We try the clothes on and end up not liking any of it. We get out and there are no racks in sight to put up unwanted clothing, so we do the nice thing and hang up the clothing back where we got it. Then we head over to the hats and start trying on various beanies. After a minute or two an employee comes up to us and says "where did you guys put the clothes?" We explained that there were no racks so we hung it back up and she walked away without another word. We can then hear the employees talking about not seeing us put the stuff back and saying they thought we were stealing full volume. We continue trying on beanies when a different employee at the register asks us to come over. We come over and he then asks the same question, which we give the same answer. He then says "Alright can you guys open your bags" We open up our bags, mine is empty, my sister has a hoodie from urban outfitters in hers and he asks the other employees "guys is this our hoodie? do we sell that here?" and then they all say no we dont have that here. After we get our bags back, still holding the beanies we were trying on and the guy says "are you guys going to buy those?" we said no and he said "alright im just gonna take those back" and takes them from us basically non verbally cueing that we should leave. I dont know if they did this because we didnt fit the "skater aestetic" or if it was because we were the only hispanics in there, but thats what I figure. What a terrible honestly racist experience. I do not recomend this store, and I refuse to buy anything from zumiez from now on, even though I love their stuff. Such a shame that the employees here act this way. Dont go here.
Sep 3rd, 2023

Aug 7th, 2023

Today I went to Zumiez to get my sister a new board, and the service in this store was outstanding. The manager and coworkers greeted me when I first entered the store. They were beneficial when we got to the skateboard section. The manager explained every type of quality skateboard they had in store and was very patient when I was deciding on the wheels and grip. I was very appreciative when the manager offered to build the skateboard for me at the end, and just the overall experience of this store was impeccable. I will come back here to shop more. I recommend this store to anyone.
Apr 28th, 2023