America's Best Contacts & Eyeglasses

I treasure my days off and hate having to sit in waiting rooms doing errands like getting my annual eye exam. I had always gone to Kaiser Permanente Eye Center and was used to it just taking forever. That was NOT my experience today with Americas Best- I went in at a high traffic time of day (I had a 4:10p appt) expecting it to take forever- but they were able to do my eye exam, fit me for contacts and glasses and went on to help me pick out a nice pair of glasses that were less than $70- I couldnt believe how inexpensive this whole visit was- and it took less than ONE hour!!! Wish more businesses realized that people hate having their free time wasted. Thank you for a good experience today!
Apr 5th, 2024

Excellent customer service, friendly, welcome, clean store with tons of selections of glasses special shout out to Ernesto who did my exam and made me feel extremely comfortable more so than I ever have as eye exams, give me anxiety Ernesto put me at ease. Tanya Was extremely helpful and patient with me selecting glasses, and was very attentive to what I was looking for, she was very kind. I was extremely thankful to have met both Ernesto and Tanya as they made my day better!
Apr 4th, 2024

My appointment was for 3:40 it didnt take long to get the initial screening or the eye exam itself. Maybe 20-30 min total. The doctor was professional and took the time to answer all my questions and explain things to me. The problem was after that when I had to wait over an hour just to get a trial pair of contact lenses. I didnt require any training as Id worn contacts the majority of my life. They shouldnt over book if they dont have the staff available to assist. I gave it 4 stars only because Sarah came by to check on me when she saw I had been sitting there so long and found my contacts in my folder and helped to get me out of there. Sarah needs a raise because I would have given 1-2 stars if it wasnt for her
Apr 1st, 2024

I have an issue with astigmatism but don't have it corrected because the change gives me nausea. I called in advance, 3 times, no one answers, just drops. Get there, see no customer in the store and a woman at the front desk. So I call again. She lets it ring for a couple of minutes and then disconnects the call. I walk in and inquire from this receptionist if their docs can write my prescription without the correction for the astigmatism they will see. She passes the question to a colleague, who had walked up to us as I was communicating with the receptionist. I tried to give her just my question and she turns to the receptionist, who details my issue and the question. The colleague doesn't acknowledge me at all but leaves to find out. Upon her return she starts conveying the response to the receptionist as if I'm invisible. I'm standing 2 ft from both of them. It's the kind of petty Latin power play you get from people hired to connect with customers and sell their products and services. Great for business. Why? Because in many cultures in Latin America (I should qualify that and say Urban culture - which is what I know best), absent some sort of bribe or accommodation, if you don't accept that treatment it may take you days to make an appointment. And then weeks to get your order. If you get what you ordered. "Hey, it's to be lamented but the world isn't perfect, things happen, you know?" At best these folks will sell you what they want, not what you need. So you want to think about why every economy south of the border is constantly struggling, you see the connection. In my opinion. Of course the answer was no. Because they have to put what the computer spits out. Even if they know it won't work for the customer. They aren't allowed to think. Why you need a doctor in that role is beyond me. Avoid America's Best like the plague, and this franchise in particular. Again, in my first-hand-experience-based opinion.
Mar 29th, 2024

Mar 23rd, 2024