The Children's Place Outlet

I have an order to pickup in store, I couldnt pick it up myself because I was very sick. They refused to give my order to my husband. I even opened the camera (FaceTime) with my ID! Someone claimed that she is the manager (refused to give her name) was very rude and unprofessional. I will never shop from children place again until they hire better staff.
Mar 7th, 2024

If Childrens Place brand is looking to stay in business to serve our little ones then top mgt must look at whats happening at the stores. Total negative customer experiences. Store managers at the Potomac Mills mall store are not serving loyal customers. Take a look at other reviews here from others. Shipment to store pick up ends up with missing items, disrespect, time wasting with no effort to solve problems. This is what happened to me and my little again. Ill be taking the feedback to other outlets
Feb 5th, 2024

This place is not good for kids shopping. Tha cashiers are too tired to work there. Potomac is a big place to shop on and they dont have price check. Not good customer service at all. Their cashier needs break as they are too tired for ringing people. I was buying my kids clothes and they make me feel like i am making them tired and they are in such pain to ring those clothes for me. Worst experience ever. I left all the clothes there. Kids shopping should be a good and happy experience not that i want to make someone tired for ringing my shopping clothes for me. Either open a self check if you guys are too tired of working. If the cashiers are not interested to work they should change their work .
Feb 1st, 2024

Im going to echo a lot from people below. The story is a mess. The line is always a long wait, no matter when you go. The employees are indifferent to your existence at best, or just flat out rude. And this company has the worst return policy Ive ever seen in childrens clothing. Kids grow fast! If youre gonna sell kids clothes you need to be more flexible with exchanges & returns.
Jan 31st, 2024

The staff are impolite/ unprofessional and when i asked for help from the manager finding a price on an item she told me she was busy stocking to go stand in line at the register.
Jan 19th, 2024