Advance Auto Parts

Dustin Singer _{on Google}

Feb 9th, 2024

Ineptitude from employees is only eclipsed by the rudeness and their unwillingness is o help. I drove out of my way for a specific part for my wife's car and then had to argue that the part they were attempting to give me was incorrect. They argued with me, eventually I gave up and accepted the advice of the "expert" behind the counter and once I got home of course the part didn't work. 2 hours out of my day gone. Spend your time and money at a different place where customer service important.

Mr Murray _{on Google}

Jun 17th, 2023

I have done my own research on the part I need. Even when I give them the part number, they order something completely different. Frustrating after I spend 25 mins on hold 2 separate times. If you don't sound Hispanic don't even bother. They literally only help Hispanics

Juan Canahui _{on Google}

Sep 25th, 2023

Came here for a simple battery swap and I was there nearly 2 hours. The main manager today, a lovely woman, was trying to hold the whole place together.
Unfortunately, the people working under her were inexperienced, untrained, and some rude.
I ended up just canceling the whole thing, as one of the employees accidentally dropped a part that held the battery in place into my car engine compartment, and could not get it back out or secure the battery. in fact, he couldnt even tighten down the terminals on the battery to keep them in place. I understand he was young and inexperienced, and I tried to help him as much as I could, but there was clearly a lack of training.
Im just upset that I wasted so much of my Saturday there getting nothing accomplished.
And to top it off. An older guy working there with a bald head tried to tell me that it was my fault for wanting to get the battery installed by them. buddy, my car wouldnt start and you literally advertise a free battery installation with purchase on your front window.

jose ramirez _{on Google}

Apr 30th, 2023

Leo gave horrible customer service, I bought something from the carquest In Springfield, and I was asking some questions but he told me I didnt buy from his store and he wouldnt help me at all, wouldnt recommend him

moe turner _{on Google}

Apr 4th, 2023

Wonderful people very helpful clean environment