Shoe Dept. Encore

Mar 30th, 2024

Mar 28th, 2024

Bought $80 Sketchers Slide-Ins. Tight at 1st but assumed the strech bands (no laces) would loosen over time. 3 weeks later still tight & uncomfortable. Encore has a No RETURNS policy so stuck with shoes I can't wear. Buy Sketchers at Famous Footwear or even better, Amazon.
Mar 1st, 2024

Poor customer service! Today around 5:00pm I waited at the register for over 15 minutes before anyone came up. When the older lady finally came, she ignored me while standing right in front of me. 5 more minutes went by then she asks if Ive been helped I told her no Ive been waiting to get a refund after the fact, she gave me a $100 bill back in change for my refund then I asked her politely to exchange it for smaller change (I wasnt comfortable carrying around the bill). So she caught an attitude with me and the was no more change and all she had was a $100 bill..there were 4 different registers, mind you its around the holidays . Dont be such a grinch!
Dec 10th, 2023

This store has an unusual policy. One of the shoes I licked out had one in the box. I was told I had to go up front to get the second shoe. When I did go up front the clerk went and got the second shoe and I told her I wanted to go back where I was originally seated. She painted to another chair closer to checkout and said you can sit there. I told them to forget it and I went back to retrieve my other shoe and leave, The lady that had told me to go up front said they do this because of the theft that the store has. Any shoes originally priced at a certain amount are kept in the back, I told her it was ridiculous that I could only sit where the second clerk pointed to. I had one shoe on and one shoe off and inserts that I have to wear and try on with all shoes back where i originally as seated, They made me feel like they thought I was going to steal something from them, I will NEVER go back in this store.
Jan 13th, 2024