Xfinity Store by Comcast Branded Partner

Id go here before going to the local Verizon or ATT or Tmobile stores. This staff will find deals and promos to help not only new but even existing customers. They may get busy as the reviews say but the staff do care about their customers. The cellphone experience is cheaper and better than the competition.
Apr 8th, 2024

It is one of the worst internet companies that exist, in order to install the wifi and cable I have to wait almost 3 weeks and they update the dates of the technician's visits as they see fit. It really is difficult and stressful to work with a company as incompetent as Xfinity is.
Apr 4th, 2024

I had to return equipment since I was dropping my cable services ( way too much $$ for lots of useless channels). When I got there the two technicians were with customers. My name was taken. An hour and a half later I was still waiting to simply drop off the equipment. The two technicians were still with the same clients . One was chatting away about his very right wing political views which I found both inappropriate and off putting. The third assistant who simply had to ask folks for their names was simply sitting, drinking a coffee. When she finally decided to start double checking folks waiting, I counted four other customers leave without being helped, she said to me oh I forgot you just had to drop off that. Ill take care of it. That was one hour and 45 mins into my wait. That experience was unforgivable and whoever overseees that store needs to either fire the staff or be fired themselves.
Apr 4th, 2024

You cant get any issues resolved and never can talked to a person. When ever you need assistance they want you to text another person.
Mar 21st, 2024

Everytime I go in its a different person. This last time I went in and stated what I needed help with they returned the equipment and just brushed me off. I just ended up leaving and calling customer care.
Mar 18th, 2024