Lowe's Home Improvement

Mar 24th, 2024

My experience purchasing a washer and dryer from the Lowe's in Winchester, VA, on Market St, started off to be a very negative experience. They did not have the dryer I wanted in stock so Katie called and found one in Front Royal. Well, when they went to pick it up, it was no longer there. No one called me to tell me this. When I called to verify, I was put on hold, transferred and hung up on several times. After 3 days of this, I finally spoke with a manager whose name is Evan. Well, Evan was wonderful! He kept calm, put me on hold while researched the set I wanted. It turns out, they were not even available from the distribution center. There was one other set that interested me, and that as well was not available. Evan remained calm and helpful, he asked if I would be open to another brand and I said yes. He recommended the LG set and after researching the reviews, and having Evan's personal experience with them, I decided to purchase that set. I made the trip over to Lowe's, found Evan and he helped explain the washer and dryer to me, and also matched the price to what I would have paid if I had gotten the Samsung set I initially wanted. So, even though my experience was very frustrating and maddening at the beginning, I have to seriously give all the credit to Evan at the Lowe's in Winchester VA. He was extremely professional, kind, understanding, knowledgeable and it ended up being a very great experience afterall!
Mar 23rd, 2024

Clean great place to shop
Mar 21st, 2024

Mar 17th, 2024

Ordered online Saturday night, waited for them to send us a email but they didn't even let us know they were out of a item until we contacted them. Had a conversation with someone asked for the district managers number and hung up on us. Not really sure if they are being trained properly as you shouldn't hang up on a customer when they ask for a higher up authority to contact, do better Lowes or Small Businesses will get more attention. I can walk in a small hardware store and get a smile and find a employee in 5 secs but when i go to lowes no one greets you, no one smiles and it takes longer then 5 mins to find an employee. I am sure your short staffed but Small businesses are one up on their customer service and friendly hospitality. I appreciate the veteran discount you guys give but i also can get that from my local hardware store. Hopefully you can redeem yourself but i wont hold my breath.
Mar 6th, 2024