Sparrow & Grace Hair Studio

This is a MUST read! If there was a 10 star rating, they would get it! Here is my story. At 11:30am I called the Salon on a whim emergency as my 8-year old daughter was suffering from a very large hair knot that we still have no idea how Gretchen came to be, but attributed it to be some water issue at a local attraction. My encounter began with Ms. Emily answering the phone in a polite and attentive manner. I briefly explained my predicament and Emily put me on a very brief hold to check with the stylists there to see what they could do. Her response was if you can bring her right over, we will fit her right in! As a completely panicked Daddy, I took both my daughter and my extremely patience niece to the salon where we were greeted with a set of smiles! They immediately took my daughter to an open chair and began working on what we all later called Gretchen the hair monster!!!! With the incredible help of the owner, Karmen, Lauren, AND Emily, and their endless pursuit to ensure not a strand of hair was unnecessarily lost, Gretchen was gone! Oh, did I mention the fact this ordeal took over SIX hours on complete and undivided attention!!!! What Sparrow & Grace never became privy to was that I also own a customer service consulting firm Above and beyond my day job. This experience is the definition of true customer service! What an incredibly devoted, caring, thoughtful, generous, and loving team Sparrow and Grace offers! Do not pay attention to any negative reviews. They clearly have not truly experienced what kindness and professionalism actually is! well done and THANK YOU AGAIN!!!
Mar 27th, 2024

Feb 22nd, 2024

Oct 3rd, 2023

Had a terrible time trying to even book an appointment. Days later finally got a response from the salon and was told none of their stylists could do a color correction at this time (mind you all I had asked was merely their next availability, even if it was weeks/months from now.) Just a weird response from a professional business. Hopefully they improve their communication skills!
Aug 9th, 2023

Jul 16th, 2023