Verizon

Horrible customer service. Just spoke to an agent over the phone and he was rude, impatient and disrespectful. Ill rather drive to the store by old towne rd than having to deal with this people. Never again!!!!!
Mar 29th, 2024

Curtis was excellent and provided great service. He was knowledgeable about all the deals and promotionswe left with two upgraded phones , an iPad and 2cases all at great prices. . We couldnt have had a better experience.
Mar 17th, 2024

Marquis and Xavier provided excellent service! They thoroughly explained the services, charges and options available to me. As a customer of over 20 years, this is one of the few times I enjoyed the interaction with your personnel!
Feb 16th, 2024

Poor customer service. I was treated and talked down to like I was an absolute idiot. I am a professional, living and working in Williamsburg. From the moment I walked in, a Mr. Lee rolled his eyes and begrudgingly asked why I was there. ? He was no help at all assisting with my phone, which by the way was purchased in this store. The store wasn't even busy. I'm going to start going elsewhere. Not worth the bad attitude and being treated like I'm a dumb female. Really disappointing since I have given this store so much of my business.
Jan 12th, 2024

Filed a complaint with Verizon wireless on this business today. Sent my mother in to get help to set up a replacement phone and the lady ended up telling her that our account has someone else's name and address instead of ours. This is in fact a lie and a huge concern because they gave her someone else's name and address on the paperwork. Not only is this is a breach in private information but this store is AFILIATED with Verizon and NOT a Verizon store. My information with Verizon is correct and has always been. I am not sure where they are getting a random persons name and address from but Verizon reassured me the business is wrong. This store also claims they cannot update customer information. Why on Earth would this associate not look into this further before telling my mother "we have been hacked". This is a very bold statement to tell someone and just blow her out the door stating our information cannot be updated or fixed. Completely inappropriate to release someone's name and address to the wrong person. I have been with Verizon 20 years and never have I been told this persons name or information. This so called person lives in another part of the country and has a different name. This associate is clearly not trained to look up account information correctly. I hope the business follows up on this immediately
Feb 19th, 2024