Johnston & Murphy

I just wanted to take the time to say that I had a great experience shopping at the Tyson's Corner Johnston & Murphy location the other day. I had the pleasure of meeting and working with Eric and his team of Ryan, Jina, Mark, and Chance. I called the night before I showed up to ask some questions about items I had been looking at online, and even though they are an EXTREMELY busy store, Eric was kind enough to set aside a shirt for me until I made it in the next day. Very clean / well-organized store with very professional staff, and even with them as busy as they were managing all of the other customers they had, each of the staff were still very helpful and attentive to me as I sorted through many of the fantastically designed shirts they have. In my opinion, their designs really stand out from anything else I've seen, but even the best product wouldn't be as attractive if the right team isn't behind it. I'd say without hesitation that the group at Tyson's Corner is that team. I'm very happy to have got to work with them. Thanks again Eric!
Mar 5th, 2024

Great selection, always clean and easy to find things in such a small store. My only complaint from a customer service perspective is the management and environment- everytime my husband and I are in there, we hear the manager (loudly) telling her salespeople to help us/to start talking to customers and theyre constantly heard discussing meeting sales goals in front of customers. Its just a little awkward and aggressive. Otherwise, a good store with good quality shoes.
Jan 10th, 2024

The customer service here is amazing.
Jan 8th, 2024

Completely unhelpful, and categorically unprofessional.
Dec 11th, 2023

Eric and the entire crew today were working extremely hard wit a crowded store, yet always took the time to acknowledge and help us with a smile. Love when people know how to give excellent customer service.
Sep 21st, 2023