Verizon

The gentleman at store didn't listen to me when I was explaining that the old phone I was transferring from was in purple case I literally put my finger on the new phone and said this this is new phone. He then proceeded to grab the wrong phone. And reboot it. When the cricket popped up he tried tell me it was wrong phone. And I explained to him the new phone wqas the other one he proceeded to get upset.. over being corrected.
Apr 9th, 2024

Came in with a problem connecting the Bluetooth between my car and phone. Roger Watkins went above and beyond to help me solve the issue that several people before him had failed to do! Much appreciated Roger!
Apr 7th, 2024

Kara Walling is a joy to work with! Her attention to detail and willingness to help in any way necessary is second to none! Thank you for all you do for our small business!
Mar 8th, 2024

Beware of the Verizon store as it is an independent Dealer , and not associated with Verizon corporate at all. They play by their own set of rules, and have no regard whatsoever for the customer. As a business owner, with several lines and devices, I expected a little more from this store when it came to assisting my dispatcher with help with her iPad. They charged her $40 to activate her iPad that was already activated with Verizon. She relayed to the salesman, James, that it was a business account and there should be no charge and he said are you calling me a liar? When I, the business owner learned of this, I told her to return every piece of accessories she had bought from the iPad from the store immediately and get her money back. I also contacted corporate about the behavior of the salesman. But it gets worse, she returned, and A woman manager Had gotten very confrontational with my mother who is 70 . See her experience below I wanted to share my awful experience with you at Verizon. I went back to return everything and was treated horribly. The lady helping me said they had to charge me a transfer fee because we didnt buy the equipment at their store. Thats when I called my daughter and she talked to the lady. The manager came over and started slamming items on the table saying to the representative, we need to be done with this.referring to me. She was so rude to me, accusing me of coming in before making problems. I dont know what shes talking about. I dont even have Verizon as my carrier. I dont even know what to say. Every time I tried to explain the situation, she said ENOUGH! She wanted me out! I wasnt allowed to talk. In all my years Ive never been treated so poorly!!! This behavior from a store representing Verizon is absolutely disgraceful.
Mar 4th, 2024

The best Verizon store, sales representatives and store manager ever. No matter what issues we have, if we are wanting an upgrade or just have some questions they are always willing to go above and beyond to get the job done in a swift manner without any headaches for us. We have been customers for many years due to this!
Mar 4th, 2024