Home Services at The Home Depot

Good
Nov 18th, 2021

Everything was fine, I found what I went in to get having looked it up before going. I used the text option on the website to tell me what aisle and bin. It was exactly where it was supposed to be.
Feb 7th, 2020

The lady I spoke with was pleasant, but ultimately of no help. I asked her repeatedly if her department services appliances and she kept saying yes, and asking me questions. Once the questions were finished she told me that they didn't service appliances, but that she would connect me with a company that did. I was put on hold about half a dozen times before I finally gave up. Not the end of the world, but a big waste of my time.
Nov 3rd, 2019

I had new carpet installed in all the bedrooms. The installers left a cut in my wall and scratched all over my base boards. Called Home Depot the day it happened and was told the manager would help fix this. Called again and was told he would get back to me. Manager has yet to respond to me.
Sep 19th, 2017

Went to this store for vinyl sheet flooring, found a sample we liked at a reasonable price. Arranged for measuring -- had to pay $35 for this service -- credited towards flooring purchase or non refundable if no purchase. Man came out very quickly -- did measure very quickly & efficiently -- no conversation at all -- don't ask questions -- just there to measure. Rec'd cost quote w/n 2 days -- it included approx $1000. charge for skimming floor surface -- an item which we knew & had told them it didn't need & we wouldn't agree to. Husband phoned Home Depot & discussed quote at length over several different calls with several different people to have skimming removed from proposal but they insisted it had to be included. "David" of HD flooring even said he could tell from photos the measure man took that our floor needed skimming!! That ended our interest in HD for anything in the near future. Beware the skimming scam that so many flooring places tack on -- you may not really need it!! This is an easy $1000+ fee right out of your pocket!
Mar 18th, 2018