Star Money Tax Services Inc

I was referred here by a friend and just as i was told it was a wonderful experience! Ursula is great, she answered all of my questions and explained everything in detail to help us with this years return and to prepare for next. I will be returning next year to file.
Apr 1st, 2024

Mar 13th, 2024

I cannot recommend Ursula and Star Money Tax Services more highly. I am a single mom with my own business and somewhat complex taxes. I was so worried about what my outcome would be this year and a business owner friend highly recommended Star Money Tax. Ursula could not have been kinder, more patient and helpful. I feel she really looked for everything that could possibly help me - which is what you look for in a tax accountant. She thought of everything I didn't know about and their price was extremely affordable. Absolutely 5 stars.
May 5th, 2023

I have been a client for 20 years and the place isn't the same since Kerry passed away. There is no one answering phone, have to leave voice-mail. If you need to get in touch quickly and stop in office during normal office hours the door is always locked, however the open sign is lit up! Knock and no answer! I was referred there by a great friend many years ago and I have referred lots of people there. However not a one nor I are happy with the services. Ursula was very rude to me this year and accused me of oweing her money from last year and I told her I had receipt that she gave me for paying in cash! They would never have let me take my tax copies without payment. She just said "oh, well I can't get you in until the April 16". Ursula needs to calm down her attitude and talk with her clients in a more professional manner. For all of the above reasons I have found a new tax service.
Mar 22nd, 2024

Sadly it seems a google review is the only way to get this company to respond. In regards to your reply obviously if I wouldve known of your companies error prior I wouldve contacted you sooner. I was not aware of your companies error until the department of revenue in North Carolina contacted me to tell me that I never filed taxes in 2016. Regardless who the person that filed my taxes was they were a representative of YOUR company. No information was changed or reported incorrectly. Your company entered my home information as a North Carolina residence yet filed it as a Virginia resident. This is after having to amend my federal taxes because YOUR company didnt include my spouses income. For a customer to have to pay YOUR company for a mistake YOUR company made is ludicrous. I have contacted the BBB for resolution since no one will call me back only respond to my google reviews. UNPROFESSIONAL!!!!
Jan 30th, 2023