BayBreeze Plumbing & Gas

May 6th, 2022

I had a kitchen sink draining very slowly/backed up that I had tried to snake myself with no luck. I contacted Bay Breeze late on a Wednesday night and they messaged me back saying they could be out Friday afternoon. I had told initially them it wasn't an emergency, but the backup got worse later, and I asked if they could make it out to me the next day. They said they would try to do so, and they DID. The tech who was helping me was Justin and this guy is the best. He called me multiple times to update me on arrival time and was just super friendly and professional. He had my issue resolved in about an hour. While telling Justin that I was so happy to find a plumber that I could trust, he spoke highly of Robin, the owner and of the company. This is rare. I am grateful to have found these guys (shout out to YELP). I already have another job coming up that I will be using Bay Breeze for. Five stars for this company. Very pleased. Service: Drain cleaning
Sep 2nd, 2023

Robin at Baybreeze made a shocking number of mistakes when hired to fix an exterior gas leak, dragging out what should have been done in 3 days to a full 3 weeks. After fixing the leak the first time, we learned from the city that his work failed inspection, and the lines were still leaking. After fixing it a second time, VBG turned our gas back on, but the technician discovered an uncapped line spilling out beneath our deck. Had the technician not caught this and corrected Robins negligence, the consequences could have easily been catastrophic for us. After coming out a third time, the leaks were finally fixed and the lines capped, but he proceeded to install a valve hed removed earlier for no clear reason (it wasnt the one leaking) in the wrong spot, and we ended up once again with gas cut off to our gas pack furnace, and our tankless water heater. After all of this was finally settled, he proceeded to overcharge us by about $250 above what wed agreed upon, citing the cost of a second pressure test (a test that would not have been necessary had he simply done his job right the first, or even second time around). Robin was full of excuses at every turn, but all in all, based on my experience he and his company did not demonstrate the competence or reliability necessary to safely work on natural gas. I feel he left my home and my family at risk, and I cannot recommend that anyone hire him in the future.
Oct 25th, 2022

Booked an appointment between 10am and 12 , at 11:53 I called them Since I had not heard from them this morningI never got a courtesy call or anything that they were coming or running late or anything and told me that he would be there at 1pm an hour later. It wouldve been nice if he called Earlier and said he was running late I couldve taken care of other things instead of waiting around like a dingbat. I have always had plumbing companies touch base with me in the morning to confirm the appointment let me know if there were any issues they would contact me not these people. Their loss
Apr 16th, 2022

they were easy to get in touch with and personable however, i paid for a clog to be cleared and in clearing the original clog another was caused that didnt exist prior to having them come out. im sure overall bay breeze does good work but i was unhappy with the work i received. edit: they did come to my house. the tech was named justin and i spoke to robin on the phone. i have the charge on my account for bay breeze plumbing. Service: Drain cleaning
Nov 8th, 2021