Sleep Number

Chelsea was very helpful!
Dec 9th, 2023

Go see Chelsea at the Lynnhaven Mall location in VB. She is the BEST!!!
Dec 6th, 2023

Very friendly staff reasonable price
Nov 29th, 2023

This post starts out as a one, ends up as a 5 star..My husband and I went into the Lynnhavem location to shop for a new bed. After sleeping on our decision, we went back the next morning, and purchased. We left excited but still wondered if we should have went with the upgraded option. When our salesperson Brandon texted me thanking us for the sale, I asked the cost for the upgrade, if we switched. I asked for the total, out of the door price. Once he confirmed it, I said, Lets do it! He offered to switch out our bed, doing it all over the phone, no need to go back to the store. I was grateful for that. He completed the change and texted me that he emailed the receipt and we were all set. Awesome, right? WRONG!!! He then called me and said, by the way, "I was a little off on my math, but don't worry, you are all set and I was even able to keep the same delivery date." Then his next statement was, "mistakes happen to everyone". Well his "little mistake" ended up being $1,500 higher in cost. Brandon had taken it upon himself to charge that amount to our account WITHOUT OUR KNOWLEDGE AND APPROVAL.He is a thief and I made sure to share all of his texts with Sleep Number as proof of him being a thief. Of course Sleep Number, being a highly reputable company, is making it right. It is just Disgusting that an employee could be so mistrustful and have NO INTEGRITY. SHAME ON YOU BRANDON FOR STEALING FROM YOUR CUSTOMERS!!! A huge thank you to Brittany from Sleep Number for trying to instill our trust and correcting his errors. Your urgency to make it right, before the holiday meant so much to us. Then Alison, from the Newport News location, OMG!! What an asset as well. At Lynnhaven I had 4 salespeople who all conversed with us. Our biggest possible obstacle was if the mattress would fit in our custom bed frame Alison was the only employee that asked us knowledgeable questions and mailed out lifters to ensure we wouldn't have any problems on delivery our day. Regional manager, Brittney and Manager, Alison in the Newport News store, THANK YOU BOTH for saving our holiday and putting our minds at ease before our trip You both deserve a huge bonus for having INTEGRITY! The Sleep Number Company is EXTREMELY LUCKY TO HAVE YOU BOTH and so are we.
Nov 26th, 2023

Nov 24th, 2023