Haulotte

Alan Amirteymour _{on Google}

Dec 2nd, 2023

Terrible customer service. Not sure if they are in business. Dont answer calls. What a disappointment.

Jeremy Stotz _{on Google}

Oct 15th, 2023

I was nervous about the previous reviews, but my experience with the service department was positively prompt and positive.

ChipperLLC _{on Google}

Jul 27th, 2022

We were a dealer and we followed instructions given us to help a customer get a warranty taken care of and Haulotte short paid us $4646.07. Specifically we sold a machine and the customer had an issue but was out of state, not near us. We called our Haulotte rep and asked him how to handle. The rep located the nearest dealer to the customer and told us we needed to pay that dealer for the repair and Haulotte would reimburse us. We pushed back on that and questioned it but the other dealer woudl not work on the machine without us paying them. That dealer racked up a $6761.54 bill and as instructed by Haulotte, we paid it. We submitted the invoice to Haulotte they told us their rep, their employee told us incorrectly and they were only going to reimburse $2115.47 and it took 6 months to get that. Haulotte authorized an employee to give dealers direction on claims then refused to reimburse the dealer. The rep has quit Haulotte and we have quit Haulotte as dealer. This is 100% fact and backable by receipts and emails. I told Haulotte I would write this review as a warning to both Dealers and Customers. Now we see why the other dealer refused to work on the customers machine unless we guaranteed it. That dealer apparently knew not to trust them. We made the mistake but won't make it again. FYI if looking for a company you can trust, Niftylift supports their equipment and dealers as any MFG should.