Willis Furniture & Mattress

We purchased two flexsteel lift recliners from Willis furniture. I recently had a total knee replacement, and the chair has been a lifesaver. The recliners are very high quality, very durable, comfortable, and really competitively priced! Many thanks to Willis furniture in Virginia beach, Virginia.
Mar 3rd, 2024

I had the pleasure of experiencing top-notch customer service at Willis Furniture thanks to Sandra! From the moment I walked in, Sandra greeted me with a warm smile and went above and beyond to ensure that my needs were met. Her professionalism, attention to detail, and friendly demeanor truly stood out. She took time to address all of my concerns and answer my questions. I 100% recommend her and the team at Willis Furniture for their outstanding service and dedication to customer satisfaction...that is generational! Support your local businesses and visit their store. Go Team USA!
Jan 18th, 2024

We bought a fairly expensive couch in the winter of 2022. Waited 4 months to get it. After three months of use, the cushions were horribly flattened. Put in a warranty claim in June of 2023. Was told it was going to take awhile. Oookay. I get it some things are out of your control. Spent the month of October trying to contact the warranty person to get a status update. Horrible response time to email and phone. Finally got ahold of them. Was told it was going to take a few more months. OK. Finally got a call to schedule pick up and repair in January. No one ever showed up. No call, no email, nothing. Waited a week. Still nothing. Now we're back to leaving messages and waiting for incredibly slow responses. I see lots of folks here commenting nicely on their sales experience. Which makes sense, it's a sales man's job to do just that, sell you something. The real test comes when you have to go back for warranty work. So far, I've found them to be horrible. Regretting not just building a nice piece of furniture myself. For the money spent, I could have bought a lot of nice wood and leather. Would have cost less and have been much better experience all around.
Jan 17th, 2024

Sales Rep was very helpful and courteous. More reviews will come when the delivery is completed.
Dec 28th, 2023

John is a huge asset. He knows his stuff.
Dec 22nd, 2023