American Auto Glass Llc

James Pollert _{on Google}

Feb 17th, 2024

I have been in the industry for over 18 years and unfortunately I worked for this company American Glass for the last 8 months by far the worst experience I have ever encountered quick to take customer's money but to busy when it comes to warranty and fixing issues. Make your own decisions but coming from a insider not good

Chris Bell _{on Google}

Nov 30th, 2023

They ordered the wrong windshield, but the issue was promptly corrected. I could've easily gone with another company but the owner communicated with me and they fixed everything. Real stand up guy in my opinion.

Russell Nechamer _{on Google}

Jul 12th, 2023

Very unprofessional, technician was inexperienced, had trouble taking door apart didn't put door back together correctly ,took window regulator apart couldn't get back together, cost me additional to replace....don't call this company Service: Auto power window repair

Nathan Whitcomb _{on Google}

Aug 9th, 2023

Terrible experience. Spent months trying to get them to order glass and get an appointment. Were told to come in sometime today and that they would follow up with an address. Never followed up with address or appointment time. Then we received messages that we were late for an 8am appointment and then told not to come in because they can't afford to have guys standing around getting paid while we weren't there. Manager was rude and a complete jerk. Despite the poor communication on their part, their attitude was that we were in the wrong. Do not go to these jokers.
Edit after reply from owner: Typical of this business to reply to a negative review 11 months after being posted. They truly don't care about their reputation or their work. Moreover, his description of events is a complete lie. Totally fits with the experience I had.

Gina Miccio _{on Google}

Jul 20th, 2023

American Auto Glass in Virginia Beach was subcontracted by another company to replace the seal on my motor home windshield. The good thing was that they identified that the windshield could be put back into the existing seal, which saved me quite a bit of money.
The bad thing was that while my motor home was in their possession, one of their employees backed up the motor home crashing it into the dumpster across the street and they didnt tell me. I was scheduled to pick it up on a Saturday, was told someone would be there until 2pm. I drove 2 hours, arrived on time by 11am to find that no one was there and their office was locked. Obviously they were avoiding the impending confrontation about the damage to my motor home. A neighboring business owner told me that he witnessed the accident, which had occurred a couple days earlier. After calling their number many times (couldnt leave a message because their mailbox was full) and waiting for over an hour, I called the police and made an accident report, after which I left and drove 2 hours back home.
On Monday, I called and spoke to the woman in the office and then man in charge and as expected they denied everything and made up some story about one of their vehicles being struck and that my motor home must have been struck as well. Such BS! These people have no integrity! In the end it cost $8,000 to repair the damage to my motor home and they wouldnt even pay my $500 deductible!!! Service: Auto windshield repair