Crash Champions Collision Repair Virginia Beach

Absolutely the worst! Appraiser (Jake) is extremely rude, wont let you talk. Refuses to giving any sound advice or help. This man doesnt belong in customer service! Tried charging the insurance company for work that was not needed. Ended up canceling our repair there. Steer clear of this place. Dont let the shiny new building fool you!
Feb 26th, 2024

The team at Performance Collision did a wonderful job from start to finish. They gave daily updates on the entire process and I could not be happier with the final result. I will recommend this place ten times over. Thank you to Brooke and Jake especially!
Feb 21st, 2024

Feb 20th, 2024

Feb 16th, 2024

We have not had our car since the 5th of January and it is now the 5th of February. Originally, we were given a completion date of either January 29th or 30th. We received text updates throughout the month that everything was on track. On the 29th, I called to see if our car was ready for pickup. I was then met with a response: "The final piece of your car just came this morning so no promises for today but I'd say tomorrow". I call Tueaday the 30th. Woman on the phone responded: "Your car is still unassembled. We are now aiming for the end of the week." I call Thursday February 1st." The response: "Your car is being reassembled and then has to be sent to a different shop for realignment. Once the car leaves our lot, the date of completion for the alignment is out of our hands. Once the alignment is completed, it will be sent back to our shop for final scans and complimentary clean." I told the woman that we are new to the area (military) and I have two small children and its fustrating that the original date of completion keeps getting further away. She replied with: "well I think thats a pretty good time line considering the damage." I asked why we were getting updates throughout the month stating everything was on track. Her response: "those are just generated messages they are not actually accurate on any timeline for our shop." Okay.... So WHY ARE THEY SENT...???? Why give these "updates" if they are not valid. On top of all of that, the adjuster gave us an estimated quote of 8 grand and some change. Geico called us shortly after our car was taken to Performance collision that the damage now was only 7 grand in some change. Now the damages are up to over 10,000! How? When we were told most of the damage was only cosmetic? Now I'm sorry but why does a collision center need to send my vehicle to another shop just for an alignment? I am beyond upset and aggravated with the customer service aspect, along with the inaccurate "updates" we were given from day 1. Update: February 5th @ 12:38pm They said they can't confidently give a date right now but they estimate it will be completed next week now. Just like they told us last week itll be done this week. The outer moulding part that came in (the piece that came LAST MONDAY!) is damaged and they had to reorder it and the eta for that part is coming in tomorrow. So them giving all of those "updates" last week was just a flat out lie. When I called them on the 30th they should have told me the part was bent then. It took calling them again today for them to tell us the part was damaged. February 8th update: Just got a "generated message" but according to the woman I spoke to previously, these are not valid. But recieved the message tonight stating the new completion date will now be February 19th. This is due to the fact that they had to get new anchors for the bumper since the old ones were not salvageable. So another part that they had to get. And they haven't finished reassembling it. Again, we have not had a rental this entire time with two small children. It's a joke at this point. Update February 19th: Adjuster from Geico called and they confirmed that parts were coming today and should be completed tomorrow Update February 20th: Adjuster called again today, shop tells him that parts for bumper have still not arrived and they should be in on the 22nd. We shall see. Update February 22: Just called and they do not have the parts in. So it's pushed again! Update February 25th: Brackets arrived today. Said car should be completed Wednesday. (I'm laughing to myself because I know that isn't true) Update February 26th: They are reassembling but instead of it being completed tomorrow, itll now be friday. You guys see a trend lol Update February 29th: Adjuster went to shop and says car is reassembled but alignment still needs to be completed. Their saying its on track to be completed tomorrow. We shall see. Knowing them, it will take another week just for an alignment. Update March 1st: Car is not reassembled and new date of pickup is March 5th (2 months now)
Feb 29th, 2024