Wells Fargo Bank

Didn't do business there took someone else
Jan 16th, 2024

All the atms are broken
Oct 16th, 2023

Oct 1st, 2023

I could give this branch negative ratings if there was a button for it. Mr GASIC DRAGAN ANTONIO accused me of having a fake document because he has the same document and it did not feel like the one he had sitting on his desk at home. He then went on to say MY NOSE doesnt look like the nose in the picture on my ID. He also said my Drivers license was not signed, invalidated my second ID (Understandable). All the other comments made without verifying or checking to see if this was an actual real document, while also bending and twisting a document I have worked 5 YEARS to attain like a piece of straw, were up there with Hall of Fame stupid, retarded and unprofessional. I guess he would have been satisfied if he had taken the picture in his bedroom and created the document himself. I would advise anyone wanting to open a bank account or have any transaction avoid this Banker as he is only satisfied with documents he creates by himself.
Aug 14th, 2023

First I want to say that this is first review I have ever given. Secondly, I have been with Wells Fargo for over 10 years and have had absolutely no issues what so ever. This is my first interaction with this Vinton branch and it was not a great experience. I received a phone call from Brandy that my debit card had been located in a parking lot and turned it in. She did inform me that I needed to have two forms of ID but did not specify exactly what I needed. I live 45 minutes from this branch and just happen to be on this side of town for a rare occurrence. When I realized I did not have my ID, I brought in my credit card, my school ID, and my work badge. All of these besides my credit card had my full name and picture on it. I even had a picture of my actual drivers license on my phone. She would not release my card to me. So I said fine, I dont live on this side of town. Can you cancel my card and me a new one? She would not help me and just told me to do on the app. I voiced how ridiculous this was. And was told this is why she told me over the phone I needed an ID. Yes she sure did but was not specific on the type of Id. I totally understand that everybody has policies they have to abide by. This is not what frustrated me. It was the lack of compassion and lack of wanting to help. It was the lack of treating me like a human being and not just another number. I most definitely will not return and will be on the hunt for a different bank. So I hope they dispose of my card appropriately.
Jul 26th, 2023