RH Tysons | The Gallery at the Tysons Galleria

Dont shop here. My husband and I went in on a weekend. We were dressed casually - jeans and T shirts. We are relocating and needed to furnish a new home. We walked in, we were not assisted by anyone. We picked out a few items and every time we would try to locate someone to help us; they would immediately go to help someone dressed fancy. The store is VERY selective in who they help. Little do they know, not everyone wears their money on their hands or holds a LV handbag that doesnt mean they dont have it We decided to leave after spending an hour picking out things (couch, bed, coffee table, and accent chairs) since we could not get assistance from anyone. This was despite asking their floor coordinator- we were repeatedly told everyone was busy while new people walking in were getting help. Also - FYI their furniture is made in China. We decided to go to Arhaus and CB2 instead
Nov 29th, 2023

Very poor customer service!
Nov 9th, 2023

Love this store! I just wish they would carry more collections - we need lots of options! Please consider adding some newer collections. Thanks!
Aug 29th, 2023

Jul 17th, 2023

I had a horrible experience with Anna Fillipone at this location. Not only did she give us inaccurate information during the sales process but we had an extensive issue with the delivery of some of our products with no follow up. After placing an order, the delivery for two specific items kept getting delayed. Finally, we received delivery today and our chairs were void of the swivel function we spent hours discussing with her. They are being reordered and delivery is expected for January and this is if that is even accurate. At this point we are almost at a year since our initial order date and Anna could not have cared less throughout the entire process. It is also worth mentioning that their billing process is very confusing and expectations should be managed with customers during the placement of the order so they are not caught off guard- especially if they have custom pieces. Anna failed to mention or manage this expectation and when asked about it directly send an arbitrary invoice with little explanation or desire to soothe our concern that we may be billed twice for something with how erratically the charges tend to hit your CC. Additionally, we let her know we were looking for a more durable leather option for the Maxwell sofa. She recommended a Berkshire leather. I trusted her instinct as she told me she has standard poodles- and our need for something more durable stemmed from wanting something to accommodate the clumsy paws of our bernedoodle (who is 75% standard poodle). When the couch was delivered I noticed how quickly it scratched so I googled cere instructions only to find a ton of information online that stated that Berkshire leather is a horrible choice for durability and one of the other leather lines RH has is far more heavily recommended by designers for durability. The Berkshire was at a premium cost AND we were mislead. The custom build out of this sofa means it isnt returnable so we will be using a blanket on it at all times since this seemed to be a very expensive mistake. This experience has been very disappointing overall and I hope the management team looks into these concerns so future customers have a better experience when purchasing a premium product. I expected better from a company whos prices of furniture, when purchasing full rooms can equal or exceed even the cost of a professional service
Oct 8th, 2023