First Team Kia Service Center

Had an appointment for 11:00am for an oil change, with me waiting for the vehicle. Two hours after I dropped off the car, I check on the status. They havent even STARTED it yet. Wasnt even pulled into a bay. Not the first time its happened, either. They keep blaming the scheduling department, but never make changes for the scheduling departmenttheyre following standards the dealership has laid out. They also never top off fluids even when I ask them to and am willing to pay additional for that service. Had to find antifreeze on my own.
Feb 13th, 2024

WORST place ever to go they are so messy .. had a appointment had my car there a week in advance I call to check on my car they havent even touch my car so I ask whats the hold up they going inform me the have a 30 - 90 grace period to diagnose the car so why you dont tell a person this when they booking a appointment you never know what situation a person is in not to mention I told them I was coming to get me my car they to dont touch it and put my key back where they got it from its my car my key do what I ask u didnt do ur part as a service center the less u can do is put my stuff back where it was
Feb 13th, 2024

Nov 19th, 2023

Oil change was completed in an hour and staff was nice and explained everything.
Nov 6th, 2023

So unprofessional and rude !!! We had a problem and instead of any kind of apology , understanding or even professionalism we just got antagonizing emails from Steven and arguments.no communication , no honesty . Things happen but antagonizing emails and arguing like that is beyond tacky
Oct 10th, 2023