United Water Restoration Group of Fairfax

Oscar was amazing. He is so experienced that he pinpointed the source of the leak when several plumbers were unsure. He is knowledgeable and reassuring not just about water restoration, he gave great suggestions as well about fixing the damage afterwards that I could really rely on him when I had to deal with the leak from another country. Since I didn't have insurance, Oscar came up with a solution for me that is the most cost effective overall, really saved me a lot of money. Adriana the office manager and Jonathan the technician were both communicative and very responsive as well. For my sake I hope I don't have to use water restoration again, but definitely highly recommend anyone who does!
Mar 28th, 2024

Jonathon, Kenny, and Marvin were excellent! I had a flood in my basement and they were at my house within 45 minutes of receiving my call for restoration services. Wonderful customer service and good quality work. Jonathon also came back the next morning to see how things were drying out. Im very pleased and so grateful for their quick response.
Jan 29th, 2024

Everyone was respectful and very meticulous. Fast service is a plus!
Jan 12th, 2024

Jonathan, Keny, and Darwin did a great job! They keep the house neat and worked quickly to set up. I had a very good experience with the team!
Jan 8th, 2024

We experienced a sewage back-up into the house caused by tree roots which had choked off our sewer line to the county sewer. The result was a smelly, wet, mess in the basement. The plumber turned to me with a recommendation. It was the first time I had ever heard of the United Water Restoration Group. It was Sunday, but I called anyway, I assume that I got human from an answering service. However, within a short time of chatting with that lady, Oscar called me. He got all the details, promised me a crew on Monday morning. I think you can imagine how happy I was to see Ishan and William show up that morning on time. Ishan and William went right to work. I had been fighting the flow with a large wetvac, but its amazing how well things went with the right guys wielding the right tools. They worked quickly and efficiently, and I dont remember them taking any breaks. The place got cleaned, soiled stuff collected up for disposal, disinfectant laid down and scrubbed, and then excess cleaner sucked up. Then they brought in a huge dehumidifier and some industrial fans. Briefed me on next steps and took off. Two days later, Ishan and William showed up to finish it off. They touched up a few things as the sewer line misbehaved before it was completely fixed. Then they removed the fans and the dehumidifier and things were as good as new. Everyone was professional and friendly. Oscar is going to bill my insurance company directly. Ive been in my house for 28 years. I have never needed a restoration service before. However, when you need a restoration service, theres little time to shop around. This is a good one. Stop looking and call them. Thank you, United Water Restoration Group Fairfax. Thank you, Oscar. And a special thank you to Ishan and William. Services: Flood restoration, Flood cleanup, Water damage-related cleanup & repair, Sewage cleanup, Water damage-related mold removal
Jul 28th, 2023