Home Services at The Home Depot

Very good service. I could find everything. Way better than the terrible one I went to in Maryland. I'd come here again. Friendly service and very helpful.
Jan 14th, 2022

"""48 hour return policy""" for appliance. Wow. Got a new washer from Home Depot. Didn't need to wash my cloth 3 day after. Found out brand new washer didn't work. Service call to manufacturer -ONE WEEK-- Found defective motor. Order Parts--ONE WEEK--. Part on back order. NO WASHING
Nov 16th, 2018

Aug 19th, 2018

We bought multiple interior doors and installation services for those doors.  We paid nearly $3000.  They came out to measure the doors so that they would have the measurements correct.  When they installed the doors, (a) the doors didn't match, (b) the doors were installed in a manner whereby they scraped the shelves of the pantry.  Ok, people make mistakes.  However, their service person indicated that as to (b), it was my problem and I should hire a handyman to fix it.  Well why did I have them do the measuring if that was the case?  As to (a), we are awaiting on a resolution, but I am not holding my breath that they will do anything. No offer of a refund, and now i have to figure this out on my own.  I will never, ever use them again.   I don't understand how they think they can just get away with doing shoddy work and walking away with my money.
Feb 4th, 2023

I purchased cabinets through Home Depot. I had to change consultants twice due to unprofessionalism. After providing perfect measurements to the designer, we were inundated by a couple errors. The most egregious being a miscalculation on a counter top extension. The designer provided with those dimensions based on the dimensions of the space and cabinet piece. Only the designer knew the cabinet dimension so I relied on her to provide accurate numbers. The stone was cut too wide based on the dimensions provided. The Home Depot store manager insisted that they are not liable for this mistake since Home services were not used to install everything and I even got the response that I did not provide our existing counter top numbers. A bold-faced lie. We also had a cabinet that was too wide. In addition to the failures by Home Depot, we had numerous quality issues with American Woodmark cabinets. Their customer service and representative response was deplorable. Back and forth trying to get them to replace flawed or damaged pieces. Home Depot has to initiate everything with Woodmark which they failed at miserably. We spent around $12,000 at Home Depot in the past 3 months and feel very dissatisfied. Makes me want to boycott them and shop at their competitor even though they are much farther away. My suggestion to anyone looking to buy a kitchen. Look to a professional kitchen and bath company as you will potentially run into problems with Home Depot.
Mar 15th, 2017