Virginia Tire & Auto of Springfield

Came here on 3 separate occasions to get a simple vehicle inspection during normal operating hours , each time told the inspector was sick / not here even though I had asked for a day he would be good which was a monday , when I showed up at 1 pm I walked out with zero inspection becuase he was sick again , either fire the guy or tell me the truth I shouldn't need to go to the same place 3 different times to get something as a simple state inspection especially when your open and it says walk in inspections
Aug 13th, 2023

Went in for a tire repair, and I received very quick and personable service. Very friendly staff from the front desk to the mechanics. Definitely would recommend these guys.
Jul 29th, 2023

Jul 13th, 2023

Bottom Line Up Front: We had the unfortunate experience of trying to use this location to change our car tires, and they have proven to be either grossly incompetent, or just indifferent to customers needs and expectations. Last week we decided on which tires would work best for our needs and spoke with someone who verified we could order those and have them installed after they arrived. We placed a deposit and were told to drop off the car Tuesday evening/Wednesday morning. We were informed on Wednesday afternoon (after we had dropped the car off Tuesday evening) that the car was ready, and left as soon as we were able to leave work to retrieve it. Upon seeing the vehicle, we noted that the tires were all-season Good-years (not the ones we ordered, which were a completely different brand and were supposed to be all-weather). Upon noting this to the Front Desk, their immediate reaction was confusion but ultimately verified we were correct - the tires we ordered and paid for were not the ones installed. They said they could have it fixed 'within the hour.' As they searched for an explanation as to why this event had occurred, they found (after almost a half hour of waiting at the store) that they had indeed ordered the tires, but they had been shipped and received to a completely different store, so no longer was getting the error corrected same day and option. Considering the fact that we placed the order for these tires through their company, and planned our work as well as other activities accordingly, it does lend more credibility to the idea that incompetence is at the core of this issue. They did offer to have the car ready by the next day, and offered to give us a Lyft anywhere within 5 miles. The only issue is that we do not live within 5 miles of this store, so the offer was effectively worthless. We selected VA Tire and Auto particularly as the information we found and reviews seemed reasonable, but our experience so far has been lackluster at best - all they needed to do was make a simple phone call before unilaterally installing tires that were both not needed and not asked for. I will likely update this once we have finally received our car back (hopefully with the correct tires and no damage done to the vehicle), but I will not be holding my breath for them to ameliorate the almost two hours of driving and loss of work that was necessary for us to carpool to get the car. If you like good, proactive, and efficient service -- I would recommend elsewhere.
Jul 30th, 2023

DO NOT GET YOUR STATE INSPECTION HERE 7/2 Update: emailed customer service over a week ago as suggested and received no response, lowering to one star Got my state inspection here and they failed me for both left and right taillights not working. Reasonable, right? I figured it was a connection problem since this was a relatively new car and it would be unusual for both LED lights to fail at the same time so I went to get it fixed at a different shop and we soon realized what they were talking about WERE REFLECTORS AND NOT LIGHTS. OF COURSE REFLECTORS DONT LIGHT UP! These guys cant tell reflectors and lights apart. Additionally they jumped to the most expensive solution possible (buying new parts instead of checking connections for the lights first). When I went back, Mr. Howard was helpful in getting the inspection team to take another look (at which point it took forever). Which is why Im giving a 2nd star. That said, their incompetence cost me time, money spent consulting a competent mechanic. No offer of compensation was made, youd think at least they give me a coupon or discount on their extremely overpriced windshield wipers that anyone can install in a minute for wasting so much time. Tl;dr these guys literally dont know the difference between a light and a reflector, please dont come here unless you like wasting time and money
Jul 25th, 2023