Hampton Inn Richmond - Airport

Apr 11th, 2024

Made an online reservation from the Hampton inns website. Got a confirmation number and confirmation email and paid for a room. Traveled over 3 hours to the hotel on a Thursday evening. Front desk staff was professional and courteous but told us the hotel is completely booked and would have to cancel our reservation. We then missed a show we had non-refundable tickets to and had to travel 3 hours back home. I reached out to customer support to see if they would offer anything for our inconvenience. Maybe credit towards a future stay or at least an apology? Nothing offered just the run around from several call centers. I believe this is a result of deceptive online practices and ZERO customer support .Next time we will book with the Doubletree nextdoor.
Mar 27th, 2024

Mar 26th, 2024

The room was cleaned, and the shower had soap, shampoo, and conditioner. The bed was comfortable and the room was quiet. I could hardly hear neighboring doors closing.
Feb 14th, 2024

First time at this Hampton Inn property by the Richmond airport. The price was right, but not the quality. I have given few sub par reviews of any Hilton properties over the years. So this was disappointing. Parking was plentiful, but likely because they were not fully booked. No debris on my walk up to check in. The male staff was professional and friendly. He did explain breakfast times etc. However he forgot to acknowledge me as a Diamond Member and provide water until asked. The lobby was clean and presented well. The key to my room accessed the room. My Queen size bed was adequate and room clean. It was obviously dated, but that alone did not sink my review whatsoever. However the ripped curtains contributed to the low review. Also the bathroom wall paper was stained. The shower although clean needed fresh caulk. Everything worked and proper towels supplied. I did utilize the breakfast a few times and it was subpar. No yogurt, no milk and one morning no coffee or eggs. That's unacceptable. Checkout was smooth and a hard copy receipt provided upon request. Upon exiting the outside trash was overflowing. I walked back in to alert the front desk. I spent about 15 minutes in my car texting and upon departure the trash was still in need of attention. 2.5 rounding down. Rooms: Dated
Feb 17th, 2024