InFirst Federal Credit Union
-
2 W Main St
Salem, VA 24153 - 540-986-0652
Hours
Chamber Rating
-
Wesley Huggett
I sometimes have a hard time getting through but Jamie was incredibly helpful:)
Jun 16th, 2023 -
Ble101nva
Manager speaks to customers any kind of way. Members are not aware of changes that are going on.
Jun 12th, 2022 -
Nthusi Enthusiastic
Nobody answers the phones. The numbers listed do work.
Apr 15th, 2022 -
Bunz Ross
Apr 24th, 2021 -
Damon Gettier
Unfortunately INFirst seems to be following the pattern of FedStar. Recently I visited the Branch on East Main/Melrose and made a loan payment- wrote the account number on the memo line of the check and asked for the teller to apply it to my loan. A month or so later I notice the payment has not been made. After numerous phone calls to various places- I was finally able to get Jamie and she was able to apply the payment to the correct account. This one situation would be bad enough but- when INFirst acquired FedStar, they changed credit cards. At that time I was over the whole entity so I elected to pay off my card and not use the new card they sent me. I paid off the card and thought nothing of it until 4 months later I get a 30 day late charge on an account I have never used. InFirst elected to move interest that was NOT on my card when I paid it off (I don't know how since I paid the balance and not just the amount on the last bill) to the new card that I have never used or.set up the account- charge late fees and put a 30 day late on my credit. To her credit Jamie did take care of the late fees and requested upper management to take-off the 30 day late which still has not been done. There is no way I would recommend this credit union to anyone. It stinks that they don't have their act together but they simply do not and I'm not sure upper management cares.
Jun 26th, 2022
Contact Info
- 540-986-0652
Questions & Answers
Q What is the phone number for InFirst Federal Credit Union?
A The phone number for InFirst Federal Credit Union is: 540-986-0652.
Q Where is InFirst Federal Credit Union located?
A InFirst Federal Credit Union is located at 2 W Main St, Salem, VA 24153
Q What is the internet address for InFirst Federal Credit Union?
A The website (URL) for InFirst Federal Credit Union is: https://www.infirstfcu.org/
Q What days are InFirst Federal Credit Union open?
A InFirst Federal Credit Union is open:
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Q How is InFirst Federal Credit Union rated?
A InFirst Federal Credit Union has a 3.8 Star Rating from 30 reviewers.
Hours
Ratings and Reviews
InFirst Federal Credit Union
Overall Rating
Overall Rating
( 30 Reviews )Wesley Huggett on Google
I sometimes have a hard time getting through but Jamie was incredibly helpful:)
Ble101nva on Google
Manager speaks to customers any kind of way. Members are not aware of changes that are going on.
Nthusi Enthusiastic on Google
Nobody answers the phones. The numbers listed do work.
Bunz Ross on Google
Damon Gettier on Google
Unfortunately INFirst seems to be following the pattern of FedStar. Recently I visited the Branch on East Main/Melrose and made a loan payment- wrote the account number on the memo line of the check and asked for the teller to apply it to my loan. A month or so later I notice the payment has not been made. After numerous phone calls to various places- I was finally able to get Jamie and she was able to apply the payment to the correct account.
This one situation would be bad enough but- when INFirst acquired FedStar, they changed credit cards. At that time I was over the whole entity so I elected to pay off my card and not use the new card they sent me.
I paid off the card and thought nothing of it until 4 months later I get a 30 day late charge on an account I have never used. InFirst elected to move interest that was NOT on my card when I paid it off (I don't know how since I paid the balance and not just the amount on the last bill) to the new card that I have never used or.set up the account- charge late fees and put a 30 day late on my credit. To her credit Jamie did take care of the late fees and requested upper management to take-off the 30 day late which still has not been done.
There is no way I would recommend this credit union to anyone. It stinks that they don't have their act together but they simply do not and I'm not sure upper management cares.
Overall Rating
Overall Rating
( 30 Reviews )Write a Review
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