U-Haul Moving & Storage at Melrose

Very friendly staff with zero issues.
Jan 21st, 2024

Claude was very helpful, fast and friendly. So glad to see such great customer service still in existence. Thank you!
Dec 31st, 2023

I was hesitant to go here after reading the reviews. There is a new manager and it was the best Uhaul experience I've ever had. (I'm a senior citizen). The service was fast, friendly, and knowledgeable. I only rented a trailer but they made it easy.
Oct 12th, 2023

Picked up and dropped off a car dolly trailer. After booking it I read the reviews and almost cancelled it but it was fine. No issues, employees were nice. Did the prep online (uploaded my license etc.) Its not the Ritz Carlton but its what youd expect.
Apr 26th, 2023

If I could give negative stars I would. This location promised me a trailer hitch wiring and never was able to complete. After 2 months of them promising they could get it done, and continually rescheduled my appointment, I finally was sent to the local market manager on Shenandoah Ave to speak with him on such and get things resolved. The customer service and continued broken promises, lack of communication and overall poor customer service is shocking for such a brand as Uhaul. I am utterly disappointed and will not be using these locations for anything going forwards. The market manager promised a date for the install and then had me show up to a closed location instead of having the care to reach out and let me know he was not going to make it. I am shocked at this service and will be contacting coprate to request compensation for my time and effort in trying to work with each location. Very disappointed, uhaul needs to fire every single person who works at this location and the Shannandoah location, along with the Hershberger location as all of them are lying, cheating, misleading representatives who could care less about customer request or service to the general public. Very disappointed
Aug 12th, 2023