BMW of Roanoke

Mar 2nd, 2024

Great service from Robert and the parts manager.
Feb 11th, 2024

I have only been back to Park BMW (BMW of Roanoke) twice since buying my BMW from them. Buying the car was a great experience, which is why I gave 2 stars and not zero. The 1st time I went to the Roanoke BMW Service Center was for a simple oil change. The service technician was adamant that I needed to change (not bleed) my brake fluid. After some hesitation with me arguing that the braking system is a closed system and doesn't need to be "Changed", I reluctantly agreed. It did not need to be done. Then on my second visit, the complete audio system went out on the vehicle after only owning it for 6-8 months. No warning sounds, no radio, xm radio or bluetooth. After a $190 diagnostic fee, they wanted $5,800.00 to replace the audio amplifier AND the instrument cluster. They said that both needed to be changed or they could not help me. I, thankfully, got a second opinion and my BMW was completely repaired, out the door for $598.00 (with a warranty!) - I will not be back to BMW of Roanoke.
Feb 3rd, 2024

Terrible experience, they take advantage of people with no car buying experience and then completely abandon them to figure out the mess themselves.. I hope they dont hurt anyone who is not financially well off or it could completely destroy families
Jan 22nd, 2024

When I bought a used car from this dealer, Robert was honorable and professional salesman. Marin and Rick were also wonderful. I highly recommend this dealer and will work with them again in the future.
Dec 26th, 2023