Lids

Apr 1st, 2024

Nov 28th, 2023

I ordered a personalized hat. I was not shown a mockup of the hat prior to having it made. I wasnt given the option. I returned to have something corrected and not only did they charge me for a new hat, they kept the messed up hat. Indicating it was a one for one swap. If thats the case, why did I have to purchase a new hat and pay for part of the personalization again. One hat has now cost me almost $90. I will never shop at this store again. Save yourself the hassle and go somewhere they value customers.
Nov 9th, 2023

Wasn't aware that the mall closed at 7 I arrived at 6:50. I asked the sales associate if she could embroider a 1/2 inch letter on a hat. She said she cant do that it would take longer than ten minutes because she had to ring me up. LOL. I guess the manager heard me speaking with her. He says they stop embroidering at 6:30 because they have to clean up the store (Not listed anywhere) he said he can have me rung up and take care of it in the morning. I agree to that. I walk to the register I see the embroidery sheet the girl just sits there doesn't ask me what Im interested in. I end up leaving. She obviously just wanted to leave but her job is to assist me until she clocks out. I guess paying the membership yearly comes with bad service and people who don't like to work
Aug 4th, 2023

Good selection of blank fitted caps. Located inside the mall which makes for more foot-traffic. My embroidery job (a single hat) was done fairly well at most. Cant wait till they are artisans w/ the Tajimas.
Jul 26th, 2023