Romp n' Roll Midlothian

Excellent experience! We will return
Apr 11th, 2024

The best way I can put it is our 3 year old daughter looks forward to Romp and is upset when its over. She always is excited for what comes next from the teacher!
Apr 9th, 2024

i love talking my son here every week. He always looks forward to it. everyone is friendly an informative. i wish i started him sooner its honestly a great experience
Mar 24th, 2024

Son started daycare so decided to cancel his membership. This took 5 months and half a dozen calls to cancel. First few calls it was we need you to speak to a manager but they are not available, we will take a message and have them call you back. No call, this went on for a few weeks, then I forgot about it until I was charged again the following month. So I call back, speak to a manager, am assured the membership will be cancelled. Wait another month, still getting charged. At this point I decide its probably best to make a claim with the CC company that the charge is unwarranted as the membership was cancelled. I go through that process, and in the meantime wait another month to see if I get charged. Again, not cancelled. Finally call back earlier today and now there is a google form that has to be filled out in order to cancel the membership. We'll see if there is any follow-through. Romp and Roll itself is a great place, but I can't write a positive review given they take such a "don't care" attitude to customer service. Furthermore, I was told I would not be reimbursed the $500 ($99 per month) because there was no record of me having called the previous 4 months. Ouch. R&R, you all need to do better. Customer Service is everything.
Mar 19th, 2024

I do not recommend this location after my two encounters with Amanda. I called on a Saturday to inquire about scheduling a class for my toddler. She began to help me then hung up on the phone. I called back twice with no answer. I called back several days later and she answered the phone, unfortunately. I let her know I wanted to speak with someone else since she hung up on me. She responded that because she couldn't hear me, she hung up on me in the middle of scheduling my reservation. When I responded that she never said she couldn't hear me, she said she was told by someone else to hang up the phone because they were in the middle of a birthday party. Really?
Mar 8th, 2024