American Family Fitness
-
11760 W Broad St
Richmond, VA 23233 - 804-364-1200
Hours
Chamber Rating
-
Matt Meyer
The facility is spotless, creating a welcoming environment for workouts. The staff is always helpful and approachable, making the overall gym experience enjoyable. A top-notch choice for those who value a clean and friendly fitness environment.
Mar 4th, 2024 -
Donald Breckenridge
Great staff and Gym. Fantastic equipment!
Feb 29th, 2024 -
Ronald Gillum
Equipment is out of order very often at this facility was alarming is the showers have not been consistently providing hot water in over three weeks I reported it twice got no response. Staff at front desk doesnt seem interested in Customer Service when reporting equipment that is not working properly . This is the best American Family in the area I just wish it worked more often. A cold shower a Workout And 20 minutes in the steam room read by cold shower in the middle of January is totally unsatisfactory. Reporting the latest issue I asked if I should go somewhere else and was told that was my decision
Feb 7th, 2024 -
Tommy Vo
Updated to 2 stars for the policy to call and check on reviews. Taylor who called handled it extraordinary. Couldn't have asked for a better person to follow up. Though, I'm not sure why a supervisor/leadership is not following up on these types of issues. I still feel like there are some systemic issues that aren't being handled very well there. Hopefully, they improve service for others and allow an easier process to join. I don't think I'll be joining but hope others have a better experience. I arrived Jan. 7th morning and was thinking about signing up either on my own or with my mother who has an existing membership. She was to arrive later so I went ahead and signed up for the free pass online which instructed me to come on in to try out its facilities. Great. When I arrived and told them about the free pass, I was told to wait. I waited while they helped another guest, no problem. I felt I was met with annoyance when they could finally help me. I was told I was supposed to call ahead. There is no mention of having to call ahead online. Having to call ahead was mentioned a few more times while they were assisting me. I even apologized as I didn't realize it would be so difficult to try to use the gym before obtaining a membership. I was told it wasn't difficult just that I should have called ahead. While displaying an air of inconvenience and annoyance. I mentioned how I was possibly going to join my mother's membership as she lived with me but was going to inquire later. Key phrase was I was going to inquire later. I was then asked for her name for some reason. Then looked her up and asked if I lived with her. I said Yes she lives with me. I was told our driver license addresses don't match so one of us would need it changed. Then was vague on if they take other forms of proof of ID which are easily accessible. DMV address change is definitely not worth it at this point. So just wanting to try the place out, I felt dismissed at just wanting to try the place out in the first place and played 20 questions on why I can't join.
Feb 6th, 2024 -
H P
Hey, AFF. 35 is really staring to look like 65+. Its hard to tell a friend that, but Its time to put yourself on an excercise regiment. A New Years resolution, maybe. To be your flagship store I am surprised at how much you have neglected yourself. The amount of deferred maintenance here and lack of cleanliness is shocking. Many pieces of equipment are in disrepair and the building is really in bad shape. And whatever you do, you should check the turf before you lay on it. Gross! The front desk staff are great by the way!! Very friendly. I want to stay here but it is hard to with all this filth.
Jan 17th, 2024
About
American Family Fitness
American Family Fitness is a locally owned and operated company out of Richmond, Virginia dedicated to improving the physical and mental well-being of our community. With locations across Central Virginia, American Fmaily Fitness is committed to providing quality service and maintaining a safe and clean environment for members to get fit and stay healthy. Serving members since 1988, American Family Fitness offers a wide variety of weight, cardio, and functional training equipment, group fitness and aquatics classes, and specialty services such as personal, partner, and small group training, kids activities and camps, and sports leagues.
Contact Info
- 804-364-1200
Questions & Answers
Q What is the phone number for American Family Fitness?
A The phone number for American Family Fitness is: 804-364-1200.
Q Where is American Family Fitness located?
A American Family Fitness is located at 11760 W Broad St, Richmond, VA 23233
Q What is the internet address for American Family Fitness?
A The website (URL) for American Family Fitness is: https://amfamfit.com/
Q What days are American Family Fitness open?
A American Family Fitness is open:
Friday: 5:00 AM - 9:00 PM
Saturday: 7:00 AM - 8:00 PM
Sunday: 8:00 AM - 6:00 PM
Monday: 5:00 AM - 11:00 PM
Tuesday: 5:00 AM - 11:00 PM
Wednesday: 5:00 AM - 11:00 PM
Thursday: 5:00 AM - 11:00 PM
Q How is American Family Fitness rated?
A American Family Fitness has a 4.4 Star Rating from 406 reviewers.
Hours
Related Categories
Ratings and Reviews
American Family Fitness
Overall Rating
Overall Rating
( 406 Reviews )Matt Meyer on Google
The facility is spotless, creating a welcoming environment for workouts. The staff is always helpful and approachable, making the overall gym experience enjoyable. A top-notch choice for those who value a clean and friendly fitness environment.
Donald Breckenridge on Google
Great staff and Gym.
Fantastic equipment!
Ronald Gillum on Google
Equipment is out of order very often at this facility was alarming is the showers have not been consistently providing hot water in over three weeks I reported it twice got no response. Staff at front desk doesnt seem interested in Customer Service when reporting equipment that is not working properly . This is the best American Family in the area I just wish it worked more often. A cold shower a
Workout And 20 minutes in the steam room read by cold shower in the middle of January is totally unsatisfactory. Reporting the latest issue I asked if I should go somewhere else and was told that was my decision
Tommy Vo on Google
Updated to 2 stars for the policy to call and check on reviews. Taylor who called handled it extraordinary. Couldn't have asked for a better person to follow up. Though, I'm not sure why a supervisor/leadership is not following up on these types of issues. I still feel like there are some systemic issues that aren't being handled very well there. Hopefully, they improve service for others and allow an easier process to join. I don't think I'll be joining but hope others have a better experience.
I arrived Jan. 7th morning and was thinking about signing up either on my own or with my mother who has an existing membership. She was to arrive later so I went ahead and signed up for the free pass online which instructed me to come on in to try out its facilities. Great. When I arrived and told them about the free pass, I was told to wait. I waited while they helped another guest, no problem. I felt I was met with annoyance when they could finally help me. I was told I was supposed to call ahead. There is no mention of having to call ahead online. Having to call ahead was mentioned a few more times while they were assisting me. I even apologized as I didn't realize it would be so difficult to try to use the gym before obtaining a membership. I was told it wasn't difficult just that I should have called ahead. While displaying an air of inconvenience and annoyance. I mentioned how I was possibly going to join my mother's membership as she lived with me but was going to inquire later. Key phrase was I was going to inquire later. I was then asked for her name for some reason. Then looked her up and asked if I lived with her. I said Yes she lives with me. I was told our driver license addresses don't match so one of us would need it changed. Then was vague on if they take other forms of proof of ID which are easily accessible. DMV address change is definitely not worth it at this point.
So just wanting to try the place out, I felt dismissed at just wanting to try the place out in the first place and played 20 questions on why I can't join.
H P on Google
Hey, AFF. 35 is really staring to look like 65+. Its hard to tell a friend that, but Its time to put yourself on an excercise regiment. A New Years resolution, maybe. To be your flagship store I am surprised at how much you have neglected yourself. The amount of deferred maintenance here and lack of cleanliness is shocking. Many pieces of equipment are in disrepair and the building is really in bad shape. And whatever you do, you should check the turf before you lay on it. Gross!
The front desk staff are great by the way!! Very friendly. I want to stay here but it is hard to with all this filth.
Overall Rating
Overall Rating
( 406 Reviews )Write a Review
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