Puritan Cleaners - Bon Air

In and out, no fuss, very professional and cheerful! Service: Dry cleaning
Apr 5th, 2024

Always accommodating, quick, and cheap. Everything is always ready the next day and their service is excellent.
Mar 28th, 2024

Great experience! They were so nice and did a great job and super fast. Thank you!
Mar 28th, 2024

Mar 10th, 2024

The Puritan on Forest Hill Avenue irreparably damaged a wool-blend camel coat. I got it back with dozens and dozens of tiny black dots all over it. The manager of the Forest Hill Avenue Puritan said they would re-clean it but only if I paid first, even though they had damaged the coat. They wouldn't have returned my coat to me at all if I had not paid them $20, so I very resentfully paid even tho it appeared that they'd ruined my coat. Then they kept the coat to clean it a second time but when I came to get it a second time, all the little dots were still on it. The manager offered me a $20 credit, and I told him whatever but I was never patronizing Puritan again. A couple of years later, I happened to be standing in line somewhere and started chatting with the woman behind me and lo and behold, she had worked for Handcraft before Puritan had bought them and closed all their stores. I told her about what Puritan had done and that the manager said he didn't know how it could have happened, and she said he knew exactly how it had happened but probably hadn't wanted to admit that employees had dry cleaned all colors of coats at the same time, which is a big no-no because of color bleed. She explained that it's the same reason that most people separate their colors when they do their laundry, and that Puritan had not separated the colors and that the black coats had been cleaned alongside the light-colored coats and that this was unfortunately irreversible. I haven't been back to Puritan since nor will I ever.
Mar 6th, 2024