Chamber of Commerce

      Express

      ( 113 Reviews )

      Express
      Shop at Short Pump Town Center!
      Yext Power Listing.
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      Hours

      Tuesday:
      11:00 AM - 8:00 PM
      Wednesday:
      11:00 AM - 8:00 PM
      Thursday:
      11:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      11:00 AM - 8:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      4.1 - (113 reviews)
      56
      34
      9
      4
      10
      Read Our 113 Reviews

      Chamber Rating

      Verified Member
      4.1 - (113 reviews)
      56
      34
      9
      4
      10
      › ‹
      • Van Nguyen


        Mar 23rd, 2024

      • Kristan Whiting

        I love the clothes but this location is a disaster. Theres no organization. Clothes were all over the floor and hanging off the hangers. Some of the racks were so packed that you couldnt even pull an item out. No one is watching the register and I stood there for several minutes before someone came to help, no apology or greeting. One girl was polite enough and the other was crazy rude. I will stick to shopping online from now on, I wish I had taken photos of the mess.
        Jan 13th, 2024

      • Tamaralea Boettiger


        Dec 7th, 2023

      • Clair Mutton

        Absolutely worst customer service.. the store is a complete disaster! Employees are extremely rude.. and disrespectful to each other in front of customers.. WONT BE BACK!
        Nov 15th, 2023

      • Brad Elhart

        Needed new pants for my son's gray homecoming suit since he outgrew them. Gray was not in stock in the store, any surrounding stores, or online. Manager, Taylor Hall, did an exceptional job working with us and fitting my son for different options. Was about to purchase a new navy-colored suit when we thought to get a picture of his date's dress to make sure the color would be good. The dress was royal blue so navy was a no-go. Ultimately ended up with a new black suit at a very fair sale price. Thank you Taylor for your assistance!
        Oct 4th, 2023

      Read Our 113 Reviews

      About
      Express

      Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 11800 West Broad Street in Richmond, VA or shop the collection online.

      Contact Info

      Services

      • Men's Clothing
      • Women's Clothing
      • Buy Online Pick Up In Store

      Vidoes

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • DINERSCLUB
      • DISCOVER
      • MASTERCARD
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for Express?

      A The phone number for Express is: (804) 364-9860.

      Q Where is Express located?

      A Express is located at 11800 West Broad Street, Richmond, Virginia 23233

      Q What is the internet address for Express?

      A The website (URL) for Express is: https://stores.express.com/us/va/richmond/11800-west-broad-street

      Q How big is Express?

      A Express employs approximately 20+ people.

      Q What days are Express open?

      A Express is open:
      Tuesday: 11:00 AM - 8:00 PM
      Wednesday: 11:00 AM - 8:00 PM
      Thursday: 11:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 12:00 PM - 6:00 PM
      Monday: 11:00 AM - 8:00 PM

      Q How is Express rated?

      A Express has a 4.1 Star Rating from 113 reviewers.

      Hours

      Tuesday:
      11:00 AM - 8:00 PM
      Wednesday:
      11:00 AM - 8:00 PM
      Thursday:
      11:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      11:00 AM - 8:00 PM
      Nearby Express Locations

      Ratings and Reviews
      Express

      Overall Rating

      Overall Rating
      ( 113 Reviews )
      56
      34
      9
      4
      10
      Write a Review

      Van Nguyen on Google

      image

      Business Response on Google Mar 21st, 2024
      Thank you for taking the time to contact EXPRESS about your positive experience. We are so happy that you had such a great time shopping and hope to see you back real soon.

      Kristan Whiting on Google

      image I love the clothes but this location is a disaster. Theres no organization. Clothes were all over the floor and hanging off the hangers. Some of the racks were so packed that you couldnt even pull an item out.
      No one is watching the register and I stood there for several minutes before someone came to help, no apology or greeting. One girl was polite enough and the other was crazy rude. I will stick to shopping online from now on, I wish I had taken photos of the mess.

      Business Response on Google Jan 18th, 2024
      Thank you for sharing! Please know your feedback is invaluable as we continue to work on providing the best shopping experience

      Tamaralea Boettiger on Google

      image

      Business Response on Google Dec 7th, 2023
      Thank you for taking the time to contact EXPRESS about your positive experience. We are so happy that you had such a great time shopping and hope to see you back real soon.

      Clair Mutton on Google

      image Absolutely worst customer service.. the store is a complete disaster! Employees are extremely rude.. and disrespectful to each other in front of customers.. WONT BE BACK!

      Business Response on Google Dec 6th, 2023
      We appreciate you sharing your feedback with us. Your comments have been shared with the District Manager. If there is anything else that we can do for you, please feel free to call us at 1-888-397-1980 and select option 3 or email us at [email protected].

      Brad Elhart on Google

      image Needed new pants for my son's gray homecoming suit since he outgrew them. Gray was not in stock in the store, any surrounding stores, or online. Manager, Taylor Hall, did an exceptional job working with us and fitting my son for different options. Was about to purchase a new navy-colored suit when we thought to get a picture of his date's dress to make sure the color would be good. The dress was royal blue so navy was a no-go. Ultimately ended up with a new black suit at a very fair sale price. Thank you Taylor for your assistance!

      Business Response on Google Sep 13th, 2023
      Thank you for taking the time to contact EXPRESS about your positive experience at our Short Pump Town Center location. We are so happy that you had such a great time shopping and hope to see you back real soon.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 113 Reviews )
      56
      34
      9
      4
      10

      Write a Review

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