Navy Federal Credit Union

I visited this branch with my husband explore options for a home equity loan. The banker we worked with really didnt seem to listen to what I was asking for and spent most of our meeting seemingly typing an essay in complete silence. Not something that has been part of our experience at any other bank. After quite a while she eventually gave us the rates but only for one specific loan and didnt even mention HELOCs, which I know is a product offered (and would have been a much better fit), but at that point it seemed to be fruitless to get actual help so we just left. Ive heard very good things about navy federal, but I am certainly not convinced after this visit.
Jan 27th, 2024

Had a great experience here dealing w/ an issue I had with a Navy Federal customer's check he used to pay me for a private party auto sale. Lady that assisted me, I didn't get a name, middle-aged blonde hair, demonstrated excellent service, resolve, and professionalism. She handled the issue by converting the loan check to a cashiers check and I was on my way. Stellar service and I'm not even a member.
Jan 23rd, 2024

very helpful
Jan 19th, 2024

Jan 15th, 2024

Dec 15th, 2023