Truist

This is the WORST bank AND branch to go to. I would suggest Wells Fargo before banking with Truist. Somehow every. single. day my account is flagged as fraud for no reason. I can't even do what I need to do with MY OWN money because the transactions look "suspicious" I went to go get my nails done and my card kept declining when I went to pay but luckily I had cash. If I didn't I don't know what I would've done. These bankers and tellers in here are JOKES. They sit here and try to play in your face like it's a game and it's not. Please go somewhere else and save yourself the hassle.
Apr 5th, 2024

Jan 10th, 2024

Oct 25th, 2023

This branch is a joke. 5 windows only ever 1 teller who is always more focused on socializing with co workers than doing thier job. And will never allow me to get a cashiers check at the window becaus "it takes too long" when it would infact be 5x faster than Waiting for the 1 teller inside to help everyone in line while gossiping between customers. It's crazy these institutions make billions off of our money but can't even have an adequate staff.
Aug 29th, 2023

This review is more about Truist than this particular branch, although with the exception of Desiree, there's not much good to say about the branch either. Truist is not my happy place. We just deposited a large sum of money (certified cashiers check) from a credit union. I knew there would be the standard hold on the money due to the amount, but here's what doesn't make sense. They gave us less than 4% on the day of deposit. Two days later, they released around 89%. And the remaining 7%?? We have to wait another WEEK for that to be released. And that, as told to me by a bank representative, is for OUR protection against fraud! Whatever. If the check/credit union has been deemed "safe" enough to release over 93% of the funds, how is withholding the remaining 7% going to protect anyone? It's not. I understand putting a hold on the check, but it is unreasonable for them to hold our money from us for over a week. As far as the branch is concerned, when I walked in to deposit this check, there was one lady in line in front of me and NO ONE up front. NOT A SINGLE person in sight. We stood there and waited about five minutes for someone to appear. When I called today about this situation and asked for Desiree, the lady who answered the phone was sure she could help me. I decided to give it a try and when I started to give her my information, she promptly advised me that she would have to put me on hold because there was a client standing in front of her. If she was with a client, why did she answer the phone? I have never found this bank to be pleasant (except my one transaction with Desiree). They don't return phone calls and they are just not helpful. We also have an account at another bank, and I have been considering making the change to Truist. This incident sealed the deal for me. Truist just lost out on additional business, and I would not recommend them to anyone.
Jul 21st, 2023